TMCnet Web Editor
What tops a call center solution that lives in the cloud? A call center solution that frees up an agent’s time, of course, by powering multiple capabilities including an automatic call distributor, CRM scripting and real-time statistics.
This week, TMCnet reported that Kunnect, a provider of a free call center solution called Kunnect Free, delivers high performance right party contacts directly to agents’ screens. By being able to target campaigns at a prospective audience with ideal scripts, the company can not only draw in customers but retain current ones.
To reduce agent idle time, the free call center solution enables agents to seamlessly integrate both inbound and outbound capabilities including predictive dialing, call center scripting, digital recording and FTC (News - Alert) Compliance mode with ACD, skills-based routing and IVR. When setting up Kunnect’s solution, according to the company’s website, it will work with call center managers to find the perfect balance between real-time resource availability and demand across multiple media and multiple tasks in order to maximize staff productivity.
In addition, Fonality (News - Alert), a provider of affordable call center solutions, will now be offering free around-the clock call center support for people relocated due to the March 2011 Tsunami and Fukushima Daiichi Nuclear Power Plant disasters in the city of Iwaki.
Fonality’s trixbox Pro, an IP-PBX (News - Alert) software based, hybrid-hosted platform, will help to connect Japanese citizens to crucial departments that can help them receive medical attention or give them assistance finding alternate housing.
“The adaptability of Fonality’s technology is an ideal fit for this extremely important call center,” said QLOOG CEO Kazuhiro Arao, in a press release. “With the innovative combination of premise-based reliability and cloud-based flexibility that trixbox Pro offers, we are extremely confident that this project will be successful.”
Closing out this week, Sentient Solutions introduced Scorebuddy, a new hosted software solution designed specifically for call centers that offers a flexible, easy-to-use solution for much better accuracy. In addition, this call center solution helps to equip agents with the tools they need to succeed in the long term, as well as ramp up productivity.
When leveraging Scorebuddy, contact centers no longer have to use spreadsheets and documents, as this solution guarantees an efficient way to enable quality managers and team leaders to score agents and track and review outcomes.
Be sure to check back here next week for the most up-to-date news in the free call center space!
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