TMCnet Contributor
SoftSyl Technologies has introduced an outbound calling platform called CallPunch, using the industry-compliant VoiceXML (News - Alert) technology. An assortment of call centers and other companies across the nation can now avail CallPunch, added to SoftSyl’s current portfolio.
Customers can now launch IVR campaigns in an economically viable manner at an enterprise level with CallPunch, eliminating expensive in-house infrastructure.
CallPunch is available as a cloud-based solution which offers an easily accessible online dashboard. The solution is also available with the hosted option and includes features like system management, maintenance and technical assistance. Companies can also implement CallPunch at their sites.
Various types of industries will find the CallPunch VXML dialer from SoftSyl beneficial. The CallPunch VXML dialer can either be used as an independent solution or incorporated with SoftSyl’s popular OmniUVX and AsterUVX platforms. Customers, especially in medicine, implement the CallPunch VXML dialer and receive appointment reminders, emergency notifications and voice broadcasting systems.
The major academic institutions can use the solution to collect medical research information from its study members. Schools, non-profit organizations and politicians will also find this solution useful.
Organizations can deliver actionable content to any phone by incorporating CallPunch with SoftSyl's current interactive voice response or IVR platforms, allowing interactivity with the person called. The solution also helps capture data, allowing organizations to collect payments, donations, responses and so much more.
CallPunch uses artificial intelligence through email to follow up with contacts. Organizations are also given do-not-call list compliance and privacy controls by the system, which can interoperate with other unified communications platforms like Cisco, Avaya and ShoreTel (News
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