An effective method of marketing in the mortgage industry is getting in touch with potential customers over the phone. Voice broadcast makes it easy to increase sales leads and revenue, reduce infrastructure costs, and decrease agent hand dialing. The company provides cloud-based telephony solutions and support, and offers two types of automated dialers: predictive dialers and voice broadcast dialers.
The YTel Dialer increases efficiency up to 500 percent over dialing numbers manually. It can bypass disconnected numbers, fax machines and answering machines automatically and can even leave pre-recorded voicemails.
The dialer reaches out to customers with a 5 to 1 dialing ratio, and once a customer has been reached the YTel Dialer offers features such as taking notes, scheduling follow up calls, and separating data into customizable folders. It integrates seamlessly with most Web-based CRM systems for easy follow up and tracking of leads, and allows for live transfers, customizable caller ID’s, recording of calls, and live agent monitoring.
The voice broadcast solution powered by YTel allows users to load contact lists, upload professional messages or record one over the phone and broadcast a prerecorded message to a large amount of people per hour. It also gives the option to allow customers to connect to a live agent to make a payment or leave a voicemail.
In addition, the company also has a call tracking dashboard and 800 numbers with IVR and call routing coming soon.
The FCC has recently announced that it will now require telemarketers to acquire written permission, including electronic forms, from consumers before placing a robocall, and all robocalls must now include an automated opt-out option so consumers can instantly inform telemarketers that they no longer want to receive calls. Marketers will face a new challenge in reaching existing and prospective customers.
Collection Advisor Magazine recently released a list of its top four choices for voice broadcasting solutions in 2011. Criteria that the companies had were having dynamic real-time “Do Not Call” lists at hand, moving to the cloud, and having a full-service offering.
Edited by Jamie Epstein
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