TMCnet Call Center Software Week in Review

- Alert) 3G/4G LTEnetworks, has entered into a multimillion-dollar, multi-year contract with Redknee. Redknee will provide its cloud-based converged billing and customer relations solution to Step Up Mobile as a completely managed Software-as-a-Service solution. Redknee’s cloud-based solution works on a Microsoft (News

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TMCnet Contact Center on Demand Week in Review

IBI - Multi-National Insurance & financial
trading company
Israel Brokerage & Investments (IBI), Ltd. A leading company listed in The Israeli Stock Exchange Market offers a broad range of investment management and trading. One of the biggest fears a company can experience is complete operation shut down during disaster. Last year, IBI Investments, experienced this exact situation when a floor of their building (below them) caught on fire. Fortunately all the workers were able to exit safely. Even more fortunately, the Tikal Networks IP-PBX and Crystal Call Center was hosted in a remote location. Tikal Networks developed a unique feature called "remote agent". This feature gives every user the ability to call from a remote location and use all the features available at their desk. This gives any user the ability to keep on working without any change in features or operations. To assure complete uninterrupted operation, IBI's IT management also took the precaution to host the telephony system off the premises. This way, no single event can prevent the operation from regular operation.

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TMCnet Call Center Software Week in Review

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »


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TMCnet Cloud Data Center Week in Review

Impact of Air Containment Systems
This white paper discusses the importance of deploying proper cooling energy efficiency in the data center and explains how Panduit's innovative passive thermal management technologies (including Net-Access™ Cabinets, Vertical Exhaust Duct, and the Cool Boot™ Air Sealing Grommet) house IT assets and applications in a reliable, secure environment and provide a scalable solution for network stakeholders to manage extreme heat loads and optimize power and cooling efficiencies.

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TMCnet Call Center Services Week in Review

Air China Extends Call Center Business Hours to Meet Increasing Demands
Recently, Air China elongated the business hours on weekends of its call center based in Los Angeles, Calif. in order to improve customer service and to be better able to respond to increasing demands. The new schedule will enable the center to remain open from 6 a.m. to 9 p.m. Pacific Standard Time (PST), Monday through Friday. During weekends and on public holidays, the service hours will remain the same -7:30 a.m. to 4 p.m. PST.

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TMCnet Outbound Call Center Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

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TMCnet Call Center Software Week in Review

- Alert) Technologies Ltd. has unveiled the latest version of its mobile workforce management solutions, currently offered with updated features and tools. The new version is built with support from latest mobile, scheduling and GPS technology to enable companies to proactively manage their service organization.

Click here for the full article.

Infosys (News

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TMCnet Contact Center on Demand Week in Review

IBI - Multi-National Insurance & financial
trading company
Israel Brokerage & Investments (IBI), Ltd. A leading company listed in The Israeli Stock Exchange Market offers a broad range of investment management and trading. One of the biggest fears a company can experience is complete operation shut down during disaster. Last year, IBI Investments, experienced this exact situation when a floor of their building (below them) caught on fire. Fortunately all the workers were able to exit safely. Even more fortunately, the Tikal Networks IP-PBX and Crystal Call Center was hosted in a remote location. Tikal Networks developed a unique feature called "remote agent". This feature gives every user the ability to call from a remote location and use all the features available at their desk. This gives any user the ability to keep on working without any change in features or operations. To assure complete uninterrupted operation, IBI's IT management also took the precaution to host the telephony system off the premises. This way, no single event can prevent the operation from regular operation.

View the Original article

TMCnet Outbound Call Center Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

TMCnet Cloud Data Center Week in Review

Impact of Air Containment Systems
This white paper discusses the importance of deploying proper cooling energy efficiency in the data center and explains how Panduit's innovative passive thermal management technologies (including Net-Access™ Cabinets, Vertical Exhaust Duct, and the Cool Boot™ Air Sealing Grommet) house IT assets and applications in a reliable, secure environment and provide a scalable solution for network stakeholders to manage extreme heat loads and optimize power and cooling efficiencies.

View the Original article

TMCnet Contact Center Solutions Week in Review

- Alert) International.   Sales Simplicity Software, a company helping homebuilders automate with dynamic content management, and reporting, announced addition of more than 1,200 new housing starts in its sales automation system so far in 2012.  T-Mobile is adding 100 new employees to its contact center in Maine by the end of the year.   Russian mobile operator Megafon has opened a new multilingual call center for the managing directorate of the Universiade 2013, which will take place in Kazan, Russia, the capital of the Republic of Tatarstan, 800 kilometers east of Moscow.  Panama has implemented SaaS CRM solution from FreeCRM.com to automate call center operations and streamline governmental services in the country's Office of Social Services, La Caja de Seguro Social.   The U.S. General Services Administration (GSA) has renewed its contract with Telax as its hosted call center solutions provider.

The product side of things was also abuzz with news this week which included:

Interactive Intelligence’s upgrade to its popular Interaction Process Automation solution.   Business discovery company QlikTech announced that TalkTalk - a broadband, home phone and mobile provider - is piloting its QlikView Business Discovery platform.    Aspect (News - Alert) released Version 7.1 of its Unified IP Contact Center Solution.   Lexifone stated that it is about to triple the annual sales of its automated voice translation service.   Drishti has enhanced its AMEYO contact center reporting solution, Reportika, which enables contact center administrators to better track multiple campaigns and agent activities.

Last and certainly not least you should read Art Rosenberg’s (News - Alert) feature, “Consumer Mobility, 'Customer BYOD,' and the UC Contact Center,” where he stated that, “Unified communications” (UC) may well make the contact center the biggest source of ROI for UC-enablement.” The full article is a very valuable resource for thinking about where multi-channel touch is going in contact centers.

Weekend browsing  

As always for your weekend reading pleasure check out all of the valuable resources available to you on the community as well as the affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Related Contact Center Solutions Articles

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Genesys and Telekom Deutschland Announce New Cloud-Based Contact Center Solution

to now benefit from the world's leading contact center software."

Genesys, a provider of customer experience solutions, recently expanded its relationship with Empirix. As per the agreement, the companies will now jointly offer Genesys Testing as a Service (GTaaS) powered by Empirix (News - Alert) to their mutual customers. This flexible test service enables contact centers to quickly and cost-effectively ensure the customer-agent experience prior to deployment. GTaaS preempts issues from impacting live environments and speeds ROI by accelerating the deployment of new contact center investments.

The companies have come together to offer end-to-end testing of IP, contact center, unified communications and mobile solutions, with no equipment to purchase.

GTaaS combines industry-leading Empirix Hammer Test technology with customizable services for validating the scalability and performance of new or modified voice self-service applications and the infrastructure and networks they rely upon. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker
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Aspect Mobile Workforce Management Solution Helps Call Center Managers with Scheduling

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

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iTRACS Expands Data Center Infrastructure Management Capabilities

Data Center Power Resources Total Solution for Data Center Power Sentry Power Manager 5.0 PIPS (Per Inlet Power Sensing) Alerts and Alarms Featured White Papers Cabinet Power Monitoring, Management & Control Within the Data Center

This article explores the various monitoring systems typically found within the data center ecosystem and how to navigate getting the required power and environmental information needed to make better decisions within your data center facility.

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TMCnet Outbound Call Center Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

TMCnet Outbound Call Center Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

TMCnet Contact Center On Demand Week in Review

Danya Cebus- Multi-National Construction Company
Danya Cebus is the leading and largest international construction company based in Israel. Danya Cebus commands exceptional abilities in the design and construction of complex projects, For several years, the company has also exported its management and engineering capabilities to implement successful projects in overseas countries. The company has successfully completed and continues to be active in impressive building projects in Europe in the fields of residential, commercial, office and hotel construction combining management and engineering excellence, leading edge building techniques, high quality and uncompromising service.

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TMCnet Call Center Software Week in Review

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »  

View the Original article

TMCnet Call Center Services Week in Review

Evolved Call Center Providing Benefits to Prudent Publishing Company
Evolve IP, a cloud services provider, recently announced that its IP's high-performance cloud services have provided rich benefits to Prudent Publishing Company's client roster. Prudent is using the Evolved Call Center, an enterprise-class virtual contact center solution that seamlessly integrates into the Evolved Office Hosted PBX service or via callback to legacy PBXs.

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Dallas Makes Changes to 911 Call Center Following Botched Call During Woman's Murder

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

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