TMCnet Call Center Software Week in Review

- Alert) 3G/4G LTEnetworks, has entered into a multimillion-dollar, multi-year contract with Redknee. Redknee will provide its cloud-based converged billing and customer relations solution to Step Up Mobile as a completely managed Software-as-a-Service solution. Redknee’s cloud-based solution works on a Microsoft (News

View the Original article

TMCnet Call Center Software Week in Review

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »


View the Original article

TMCnet Call Center Software Week in Review

- Alert) Technologies Ltd. has unveiled the latest version of its mobile workforce management solutions, currently offered with updated features and tools. The new version is built with support from latest mobile, scheduling and GPS technology to enable companies to proactively manage their service organization.

Click here for the full article.

Infosys (News

View the Original article

TMCnet Call Center Software Week in Review

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »  

View the Original article

Unified Communications Software Week in Review

Home Resources Featured Articles Industry News RSS Feeds

Powered by Technology Marketing Corp. 1997-2012 Copyright.

View the Original article

TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

View the Original article

TMCnet Call Center Software Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

TMCnet's Dialer Software Week in Review

White Papers view more The Leads360 2012 Lead Industry Report

- Get the latest report about customer acquisition performance based on 2011-2012 data, and see Leads360's recommendations and predictions for the future.

Evaluating Admissions Processes at For-Profit Schools

- Learn about the four key performance indicators of a sound enrollment strategy.

Leading Mortgage Lenders Keep Prospects Waiting

- Read how unresponsive customer service is allowing large lenders to lose out to competitors.

Case Studies view more

View the Original article

Regional Educational Service Center 20 Picks Renovo Software

SEE ALL EDUCATION STORIES

Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus LATEST EDUCATION NEWS 2012 Next-Generation Pharmacist™ Award Finalists Announced Lawmakers: Statewide water plan needed Transgenomic is Awarded NIH STTR Grant for Pancreatic Cancer Research Tyler Technologies Announces Incident Management Solution for Student Discipline Tracking PersonSpot Announces Beta Release of Social Publishing Application Red Robot Labs Signs New 3rd Party Developers to Its R2 Mobile, Geo Gaming Platform Hoosier Academies Students Head Back to School; Program Celebrates Its Fifth Year Providing Expanded Learning Opportunities A10 Networks Repeats Ranking as #1 Computer Hardware Vendor in Inc. 500 Fastest-growing Private Companies List Unite 2012: Unity Technologies Announces Support for Windows 8 and Windows Phone 8 LogicMonitor Delivers First Comprehensive Monitoring Solution for RightScale Cloud Management Users




View the Original article

Unified Communications Software Week in Review

Home Resources Featured Articles Industry News RSS Feeds

Powered by Technology Marketing Corp. 1997-2012 Copyright.

View the Original article

TMCnet Call Center Software Week in Review

- Alert) sales compensation solution providing real-time reporting, analytics, incentive design, and calculation and payment.

Also, Cardinal Commerce revealed CustomerConnect, a service that generates deals for customers via text message. CustomerConnect will be incorporated into the Cardinal MAX program, which takes care of mobile payments and generates mobile loyalty and gift card offerings.

In addition to making new money, some companies are keeping a tight leash on their revenue by investing in cVidya’s MoneyMap and FraudView. cVidya Networks snagged deals with two EMEA carriers, adding 30 million potential customers to its rolls for the delivery of revenue assurance and fraud prevention services.

Call center software made a substantial difference for two companies this week. The Atlantic Coast Media Group sang the praises of Nexidia Interaction Analytics for their call centers. Interaction Analytics addresses resolution rates, handle times and compliance issues within the call center. Also, nTelos credited Avaya Contact Center Solutions with helping it to resolve 97 percent of customer inquiries on the first call.

Stay tuned to the latest news in the Call Center Software community by regularly visiting TMCnet. For this week and every week, you’ll get the lowdown on the latest innovations and trends from the world of the call center from the reporters at TMCnet.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

More on Call Center Software » Please enable JavaScript to view the comments powered by Disqus. community comments powered by Disqus Free TrialView DemoFree QuoteFree Webinars
Virtual Call Center FeaturesRegister for our Community eNewsletterSign Up to receive daily news alertsCase Studies

View the Original article

JT Global Deploys Netadmin Software for Complete FTTH

View the Original article

MedAct Software Announces Record-Setting Growth

infoTECH HeadlinesDrobo Makes its Mark with Mini StorageIntersil's ISL9769x Series Joins the Family of Backlight LED DriversFuture Systems Casper 7.0 Tech Edition is a Better Choice for IT ProfessionalsSimplexity to Offer Karma Access to Clearwire's 4G Data NetworkSony Introduces New In-Dash CD Receivers for Seamless Driving Entertainment ExperienceStorix Unveils New Version of System Backup AdministratorCommunity Voice Line Unveils Radio Stations on Mobile PhonesSystems Integration Takes Home Award In 2011 Marcum Tech Top 40Google Chrome Support Now Offered by BitcasaApp Annie Secures $6M in Series B Financing

View the Original article

Customer Service Software Industry Sees Tumultuous July

- Alert), the news wasn’t much better. The company had a major outage on July 10th, which impacted seven instances, reaching users throughout the world. It didn’t help that the pioneer in cloud-based customer service software had another major outage at the end of June. Media sources tend to be all over outages of this proportion, making it difficult to conduct damage control for those affected customers. 

While potential customer service software customers may be apprehensive about further outages, Salesforce.com seems confident in its longevity. The company recently purchased GoInstant, a Nova Scotia-based browser collaboration business. While this new entrant to the Salesforce.com family will remain its own entity, its co-browsing technology is sure to find its way into Salesforce.com offerings. 

Another competitor in the customer service software space, Oracle, also had its own rash of bad news and acquisitions this summer. The company announced its third major social media purchase when it bought Involver, yet found itself on the losing end of a Court of Justice of the European Union judgment.

Oracle had filed suit against UsedSoft for selling second-hand licenses in an effort to protect its proprietary offerings. Now, as a copyright holder, Oracle – and any other customer service software company – will be unable to prevent such a transaction. 

While no other outage release delays or judgments have been reported, acquisitions and revenue growth continue to be hot topics. KANA purchased contact center software provider, Ciboodle, and SAP reported revenue growth in the double digits. NetSuite (News - Alert) enjoyed a 29 percent jump in Q2 revenue and Infusionsoft has grown its customer base to 9,800, a 1,500 jump from Q1.  

Regardless of the provider, the customer service software industry is still a dynamic force, and the leaders in this space are making the investments necessary to claim a bigger share and stake their competitive advantage. Users are, as always, looking for performance and features that match the price, and those providers more focused on value are more likely to dominate.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

View the Original article

Dialer Software Provider ClickPoint Software Intros LeadExec 4.0 at LeadsCon New York

Residential Finance Corporation realizes an 80 percent increase in conversion rates using Leads360 Software. Webinars view more Extreme Lead Management: Featuring 3 Innovative Use Cases

April 12, 2010 - Watch as we take you through three use cases to illustrate how following best practices can help your business take flight.

Leads360-Optimal Blue Joint Webinar: Turning Leads Into Revenue

March 11, 2010 - Understand how to leverage on-demand and automatic eligibilty pricing in combination with Leads360.

Where Good CRMs Go Bad... The Missing Link to Converting Leads into Sales

February 17, 2010 - Learn the ins and outs of a CRM implementation, and how a lead management system may be the missing piece in the sales process puzzle.

FAQ Can I buy leads from Leads360? Leads360 does not sell leads; we make lead management software. However, we do work with hundreds of lead providers and can help you choose the best lead sources for your business. Please click here to request a lead consultation today. home

View the Original article

iMed Software Selects CodeWizard from AlphaII

Six Things Hospitals Need to Know About Supporting the Adoption of Smartphones Pagers have been an essential part of healthcare communications for a long time due to their ability to provide reliable communications at a low cost. When pagers emerged on the healthcare scene, they fundamentally changed the way doctors, nurses, and administrators could be notified that... DOWNLOAD NOW

View the Original article

Open Media Project 2.0 Software for Public Access Television Providers is Announced

Technology Marketing Corporation,
800 Connecticut Ave, 1st Floor East,
Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800;
Fx: 203-853-2845
Contact us
Technology Marketing Corp. 1997-2012 Copyright.Cable LibraryHomeEditor's PickBreaking NewsArticle ArchivePodcastsWhite PapersVideosCable ResourcesCable StatisticsCable AwardsCable ServicesMedia KitContact UsSocial CableTwitterFacebookLinkedInOther IndustriesIP CommunicationsInfo Tech SpotlightMobility TechzoneSatellite SpotlightSmart GridSports TechyM2M Evolution

View the Original article

TMCnet's Dialer Software Week in Review

- Alert) CRM. The company was honored with the 2012 Sales and Marketing Alignment Award. Both SalesFUSION 360 and Microsoft CRM met the requirements that software had to integrate data, social networks, online events and sales.

AIMS 360 introduced Remotlink one year ago for budget-friendly fashion houses. Today the company notes that it has helped many fashion houses around the world. The software is handy for salesmen on-the-go to record sales and track shipping orders. In the end the efficiency boosts sales at trade shows, client’s sites or directly at the point of sales. The company notes that RemoteLink isn’t meant to take away from personable sales, but only to improve communication between the salesman and distribution center.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

« back to dialer software community home

Connect with Leads360

View the Original article

TMCnet Unified Communications Software Week in Review

- Alert) this week revealed its financial results for the second quarter ended June 30, 2012. Total combined income was $379 million , including revenue from the company's Enterprise Wireless Solutions business, which accounted for $21 million.

“Demand for our best in class UC solutions was solid in Q2, which allowed us to exceed both revenue and earnings expectations," stated Andrew M. Miller, Polycom president and chief executive officer. "In the second half of this year, we will be launching a series of products that we believe will be game-changing and will allow us to expand our addressable market and extend our advantages versus the competition."

Lastly, Adobe Connect's enterprise solution can now be resold by Arkadin, a collaboration services provider, as stated in the terms of a new agreement. As such, Arkadin can sell the complete Adobe Connect enterprise solution.

Adobe Connect is an end-to-end Web conferencing solution meant for hosting Web meetings, eLearning seminars and other webinars. Connect is already used by organizations and corporations around the world, including the U.S. Department of Defense.

That wraps it up for this week's news in this sector. Be sure to check out the Unified Communications Software Channel for more!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

View all Unified Communications Software Featured Articles »

Free Unified Communications
Software eNewsletter
Sign Up » Try
Free Demo Featured White Papers Sed at vehicula turpis Nam eget mi euismod mi accumsan Vehicula eu et dolor donec cursus Sem sit amet ligula vulputate View All end white-papers div --

View the Original article