Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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New SoftLayer Technologies Launches the SoftLayer Message Queue Service

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Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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MSP HiTechnique Has Competitive Advantage with 10 Years of Service

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

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DreamHost debuterer DreamObjects, en open source Sky storage service

InfoTech-overskriften sEla sticH osts forbedret Sky tjenester med SSD ydeevne BoostMagneGas Corp. ydes supplerende patent på plasma-arc-gennem TechnologyAnticipation bygger på en mindre version af IBM Watson SupercomputerANADIGICS lancerer dual-band magt AmplifiersNuxeo giver åbne Nuxeo platform 5.6Travelocity giver nye fænge brand AppDell indeholder 12 generation ServersIntel PowerEdge partner med HP en leverer supercomputing systemer NRELBiamp systemer introducerer nye stemme alarmsystem - Vocia 1.4.1Actuate introer Xenos opbevaringssted for store mængder KundenkommunikationErweiterte dokumentlagring

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Large-Scale U.K. National Health Service Data will be Tapped for Academic Research, Pharmaceutical Studies

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Healthcare Technology Related Articles HealthStream and NurseCompetency Partner to Test Nursing Skills Two New Devices Remove Blood Clots More Safely from Stroke Victims Video Conferencing Used in Mental Health Facilities Aetna's Voices of Health Seeking Votes for Organizations that Best Support Minority Health Needs Aetna to Help Providers, Employees, Members through IT Services for Better Health --

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Rovi Obtains License from Sainsbury to Power Video Service

Apple Wins, Samsung Loses - Should Samsung Really Turn to BlackBerry … Virtual Office: Three Steps to Make an Effective Office Phone … Not Just Notebooks and Pencils: Cell Phones are a Must-… Bill Calls for Improved Customer Service in Federal Agencies Following… ABC News Chooses Alteva's HD VoIP Solution with Voice … more of today's top stories...Related VoIP News

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Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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Customer Service UC Payoff Bigger Than 'Collaboration?'

5 Considerations When Creating a Unified Communications Strategy
More businesses are turning to next-generation IT solutions in an effort to meet the demands of a stubbornly slow economy coupled with the challenges of operating in an increasingly connected world. Companies realize that in order to thrive in today's economic climate, they must be more agile and efficient than ever. One solution that has proven essential to helping businesses achieve these goals is unified communications.

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Regional Educational Service Center 20 Picks Renovo Software

SEE ALL EDUCATION STORIES

Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus LATEST EDUCATION NEWS 2012 Next-Generation Pharmacist™ Award Finalists Announced Lawmakers: Statewide water plan needed Transgenomic is Awarded NIH STTR Grant for Pancreatic Cancer Research Tyler Technologies Announces Incident Management Solution for Student Discipline Tracking PersonSpot Announces Beta Release of Social Publishing Application Red Robot Labs Signs New 3rd Party Developers to Its R2 Mobile, Geo Gaming Platform Hoosier Academies Students Head Back to School; Program Celebrates Its Fifth Year Providing Expanded Learning Opportunities A10 Networks Repeats Ranking as #1 Computer Hardware Vendor in Inc. 500 Fastest-growing Private Companies List Unite 2012: Unity Technologies Announces Support for Windows 8 and Windows Phone 8 LogicMonitor Delivers First Comprehensive Monitoring Solution for RightScale Cloud Management Users




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Managed Service Provider Week in Review

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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SEOmoz Acquires Followerwonk, Enhances SEOmoz Pro Service

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Patton Launches Redirection Service for Customers

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

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Customer Service Software Industry Sees Tumultuous July

- Alert), the news wasn’t much better. The company had a major outage on July 10th, which impacted seven instances, reaching users throughout the world. It didn’t help that the pioneer in cloud-based customer service software had another major outage at the end of June. Media sources tend to be all over outages of this proportion, making it difficult to conduct damage control for those affected customers. 

While potential customer service software customers may be apprehensive about further outages, Salesforce.com seems confident in its longevity. The company recently purchased GoInstant, a Nova Scotia-based browser collaboration business. While this new entrant to the Salesforce.com family will remain its own entity, its co-browsing technology is sure to find its way into Salesforce.com offerings. 

Another competitor in the customer service software space, Oracle, also had its own rash of bad news and acquisitions this summer. The company announced its third major social media purchase when it bought Involver, yet found itself on the losing end of a Court of Justice of the European Union judgment.

Oracle had filed suit against UsedSoft for selling second-hand licenses in an effort to protect its proprietary offerings. Now, as a copyright holder, Oracle – and any other customer service software company – will be unable to prevent such a transaction. 

While no other outage release delays or judgments have been reported, acquisitions and revenue growth continue to be hot topics. KANA purchased contact center software provider, Ciboodle, and SAP reported revenue growth in the double digits. NetSuite (News - Alert) enjoyed a 29 percent jump in Q2 revenue and Infusionsoft has grown its customer base to 9,800, a 1,500 jump from Q1.  

Regardless of the provider, the customer service software industry is still a dynamic force, and the leaders in this space are making the investments necessary to claim a bigger share and stake their competitive advantage. Users are, as always, looking for performance and features that match the price, and those providers more focused on value are more likely to dominate.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo
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TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

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appMobi Introduces openBuild, a New Cloud Service

Working Draft (WHATWG) This is the Editor’s Draft from WHATWG. You can use it online or print the available PDF version... Learn More




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Hothead Games Expands Use of Cloudant Data Layer Managed Cloud Database Service

MSPNEWS™ WHITE PAPERS The Perfect Blend: The Case for MSPs Delivering Hybrid Storage Solutions
CA Technologies Case Study: The Nuspire Partner Advantage Program
Nuspire Cloud Accelerators
CA Technologies Cloud Luminary 2
CA Technologies The Arrival of Cloud Thinking
CA Technologies

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