Read more about Dolan’s keynote address and his views on UC in the technology space via the full report.
That’s it for this week’s unified communications week in review. Be sure to visit TMCnet’s unified communications community for up to the minute news on all things unified communications.
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The Connected Product Revolution: 5 Steps to M2M End-to-End Solutions
Join AT&T and Axeda to learn five steps to a successful M2M solution.
The Connected Product Revolution: 5 Steps to M2M End-to-End Solutions
Join AT&T and Axeda to learn five steps to a successful M2M solution.
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Case Studies view moreRavi Prasher, president of BroadConnect Telecom said this new solution changes the way SMB’s can be integrated. “The days of SMB’s paying large service fees and getting over served, are a thing of the past,” said Prasher. “They fully understand that our service is both flexible and scalable and can easily fit into their growing needs.”
Read the full report here.
Finally, imo.im Avails introduced a new messaging communication platform that’s compadible with Android and iOS devices. The new service will allow users to connect to other messaging services such as Google Talk, Facebook (News - Alert), and Skype by allowing for voice calls over the Wi-Fi or an Internet connection.
TMCnet Contributor, Calvin Azuri, explained “Leveraging the latest app from imo.im, users will now be able to make voice calls to their contacts via Wi-Fi, 3G, and 4G Internet connections. As a free voice calling app, the new offering has been designed to do away with associated cost of mobile minutes without compromising on the quality of the connection,” said Azuri. “Furthermore, the new app does not need data usage even when connected to Wi-Fi.”
Ralph Harik, CEO at imo.im agreed saying this new product will help users communication without increasing their mobile bills. “The availability of free voice calling for iPhone (News - Alert) users is a critical development for users looking to keep those valuable lines of communication open while saving on their mobile costs.”
Read more about imo.im voice messaging solution here.
Stay updated on the latest SIP Trunking news by visiting TMCnet.com
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Read the rest of the story here.
Also this week, ZyXEL introduced its Series of 10G and Gigabit Web-Managed Switches to be used in the SMB market. Mandira Srivastava reported that due to changes in network technology the need for growth of gigabit networks is in high demand.
“As compared to basic, fast Ethernet solution, gigabit Ethernet when implemented across a network and desktop can boost performance. A new series of Web-managed 24 and 48 port 10G switches (XGS1910) and gigabit switches (GS1910) has been introduced by ZyXEL Communications (News - Alert), a provider of secure broadband networking, Internet access, connected home and routing products,” said Srivastava.
Steven Joe, executive vice president of channel business for Americas at ZyXEL explained in a press release that these switches are revolutionary and will change the way businesses operate. “ZyXEL’s new switches deliver a cost and performance breakthrough to small and medium-size businesses, as well as, the education and hospitality markets. We’re providing affordable, energy-efficient, IPv6-ready, web-managed switches with the richest L2 features available to meet our customers’ current and future mobility and cloud computing demands.”
Get the full report here.
Finally this week, Sonus revealed that it would allow service providers and enterprises to have access to its SBC 5100 Session Border Controller (SBC). Anuradha Shukla, TMCnet Contributor reported on the announcement.
“This product was orderable on a limited basis since May 22, 2012, according to SIP communications specialist Sonus Networks. The company has designed the Sonus SBC 5100 to enable enterprises and tier two/three service providers simplify their infrastructure and deploy new applications such as video and Unified Communications (News - Alert),” reported Shukla. “SBC’s enable enterprises to cut costs and deliver new feature-rich SIP-based applications that can improve enterprise productivity.”
Jason Groenjes, director of Enterprise Architecture, said it has found Sonus Network’s products to be extremely reliable and full of user-friendly features and services. “With Sonus, we are able to quickly activate new inter-connections which drive greater customer satisfaction and faster revenue generation,” said Groenjes.
To read the rest of the report click here.
Stay updated on the latest Session Border Controller news by visiting TMCnet.com
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
CDC Software (CDC), a provider of enterprise software for on-premises and cloud deployments, and Consona Corporation (News - Alert), a source of technology and services across a range of software application categories, have reportedly merged to form Aptean, a comprehensive enterprise application software company. Aptean will have over 9,000 customers, 1,500 employees and a worldwide network of sales and support operations.
Knowlagent, a provider of intraday management solution for contact centers, has just formed partnership with NexxPhase, a provider of contact center on demand solutions, to improve agent productivity and customer satisfaction at contact centers. The partnership builds on the contact center capabilities of both companies to provide best-in-class contact center solutions by reducing agent idle time.
Connect First, a provider of Cloud Routing solutions for the Direct Response industry, has unveiled Certified Cloud Routing Destination program in response to customer requests. Officials with Connect First said that the company’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. Company officials pointed out that with Connect First Cloud Routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups.
That's all for this week in the world of contact center on demand. See you next week!
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
AIMS 360 introduced Remotlink one year ago for budget-friendly fashion houses. Today the company notes that it has helped many fashion houses around the world. The software is handy for salesmen on-the-go to record sales and track shipping orders. In the end the efficiency boosts sales at trade shows, client’s sites or directly at the point of sales. The company notes that RemoteLink isn’t meant to take away from personable sales, but only to improve communication between the salesman and distribution center.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
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And finally, during a summer of record heat and drought (did we all just think, climate change?), U.S. electric utilities are helping customers save money on energy and savor some winnings—just for visiting their social media sites. We did a strictly casual survey of utilities’ sites on Facebook (News - Alert)—where they have, perhaps, the biggest social media presence—and found the following: At the Arizona Public Service page, Energy Activist Steve Nash is waiting to give guests “13 Energy Assists” (on the order of, “Replace old incandescent bulbs with CFLS”); as well as the use of a carbon calculator (for ratepayers only); and a listing a events where you can meet him in the flesh (including the Maricopa Home and Garden Show in Phoenix on August 3). Xcel Energy of Colorado offers an “Efficiency Proficiency Test” tied into a sweepstakes. The utility says, “’Like’ this page and test your energy Efficiency Proficiency ... you can enter for a chance to win $1,000 toward new ENERGY STAR (News - Alert) appliances.” We presume that include air conditioners! And at the TXU Energy (Texas) website, the hotter the weather gets, the richer the winners of an ongoing sweepstakes become. The jackpot rises along with the temperature–up to $10,000. With the heat at 104 degrees this week in Texas, it’s almost like striking gold. The success of these programs is strictly debatable. Duke Energy (News - Alert) (North Carolina) has become one of the largest utilities in the nation since its merger with Progress Energy. Yet, the Duke Youtility page on Facebook has only 3,271 “Likes,” as of this week—and most of the recent comments are complaints about power failures and rate increases. However, it’s probably better to have a social media presence than to be missing in action. Most customers become interested in their electricity only when it doesn’t work, experts say—but then, they hit your social media sites by the thousands. Asking them to “Like” you at that point might be a stretch.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
The Connected Product Revolution: 5 Steps to M2M End-to-End Solutions
Join AT&T and Axeda to learn five steps to a successful M2M solution.
