TMCnet's Hosted IVR Week in Review

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Mobility and the Future of E911 Hosted Solutions

PS/ALI Crisis Connect Integration Platforms Support E911 Solutions for PBX E911 Solutions for VoIP E911 Solutions for Centrex › View All Daily News Alerts E911 Hosted Solutions E-911 911 Software 911 Legislation Crisis Connect E911 Popular Articles Related content you may also be interested in…Why E911 Hosted Solutions Make Sense for the Larger Organization911 ETC Explains How to Keep E911 with Cisco Nice and SimpleE911 Hosted Solutions Improve Emergency Response in New Age of CommunicationsIs the Answer to the 'Great E911 Debate' Simple?
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Sophos Unveils Hosted Version of Mobile Device Management Solution

Analyst Reports Fifteen Mobile Policy Best Practices A New Paradigm for Mobile Device Management Cool Vendors in Enterprise Networking, 2010 MobileIron Launches Second Generation of Virtualized Smartphone Management Three Reasons to Embrace, Not Fear, The iPhone Creating a Holistic Mobility Strategy Datasheets

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Alteva Unveils Hosted SMB Unified Communications Bundles

5 Considerations When Creating a Unified Communications Strategy
More businesses are turning to next-generation IT solutions in an effort to meet the demands of a stubbornly slow economy coupled with the challenges of operating in an increasingly connected world. Companies realize that in order to thrive in today's economic climate, they must be more agile and efficient than ever. One solution that has proven essential to helping businesses achieve these goals is unified communications.

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CSC Launches Hosted Private Cloud, BizCloud VPE

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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Alteva Hosted UC Services to Receive Product of the Year Award

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Hosted Email Increasingly Being Used in APAC

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TMCnet Hosted IVR Week in Review

Hosted IVR White Papers Truth or Dare Debunking Hosted Contact Center Myths Five Ways IVR Systems Fail Why Moving Your Contact Center to the Cloud is the Way to Go Building Loyalty in a New Era of Customer Engagement » view all

Hosted IVR Case Studies DMG Hosted/Managed Service IVR Market Report ReprintThe Blood Alliance Gets More Donors and Blood Units with Help of USAN Customer Engagement Solution--

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Cloud-based Call Centers and Hosted IVR Provide Big Benefits

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Hosted IVR Brochures USAN Interactive Voice Response (IVR)
USAN Automatic Call Distributor (ACD)
USAN Outbound Dialer USAN Fraud Insight
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Hosted IVR HomeHosted IVR Featured ArticlesHosted IVR Industry NewsHosted IVR WebinarsHosted IVR Free eNewsletter

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TMCnet Hosted IVR Week in Review

Hosted IVR White Papers Truth or Dare Debunking Hosted Contact Center Myths Five Ways IVR Systems Fail Why Moving Your Contact Center to the Cloud is the Way to Go Building Loyalty in a New Era of Customer Engagement » view all

Hosted IVR Case Studies DMG Hosted/Managed Service IVR Market Report ReprintThe Blood Alliance Gets More Donors and Blood Units with Help of USAN Customer Engagement Solution--

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Egypt Enters the Hosted Contact Center Space

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Ownership Study The Rise of Outbound Applications
in an Economic Recession Opportunities for CCOS Vendors
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New Hampshire Implementing E911 Hosted Solutions; But Are They Breaking Federal Laws?

PS/ALI Crisis Connect Integration Platforms Support E911 Solutions for PBX E911 Solutions for VoIP E911 Solutions for Centrex › View All Daily News Alerts E911 Hosted Solutions E-911 911 Software 911 Legislation Crisis Connect
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A Social-engineered Attack Exposes WHMCS Hosted Billing Database Details

Motorola Spells Intrigue for Cable Isaac SzymanczykIt's not all about the cell phones. Watch your TV change next year. Over the past few weeks, Googl... THE TOP 3 QUESTIONS TO ASK WHEN CONSIDERING A NEW BILLING SYSTEM Jeth Harbinson Every year, communications service providers kick off projects to determine whether improving their ... WHERE YOUR CUSTOMERS ARE TALKING ABOUT YOU Isaac Szymanczyk I bet you've heard plenty about Twitter and how important it is to "friend" your customers and ... View More Featured Events TM Forum Management World Americas 2011
November 8-10, 2011Cycle30 will be at Management World Americas 2011 at The Peabody Hotel, in Orlando, Florida, November 8-10, 2011 View More Clients Success Stories Essential to the success of any M2M strategy is accurate and reliable transaction management coupled with other real-time back office services." - Karl Whitelock
Director OSS/BSS Strategy View More CYCLE30 Company News CYCLE30 ANNOUNCES MICHAEL KIRK TO LEAD M2M MARKETS DIVISION From Cycle30Cycle30, Inc., provider of hosted order-to-cash billing services and a subsidiary of General Communication Inc. (NASDAQ: GNCMA), announced... CYCLE30 TO PROVIDE BILLING AND RATING SERVICES ON CLOUD AND MACHINE-TO-MACHINE APPLICATIONS FOR ARROW ELECTRONICS From Cycle30Cycle30, a provider of hosted order-to-cash billing services, has signed an agreement with Arrow Electronics, Inc. to provide billing and ra... View More
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TMCnet Hosted IVR Week in Review

Hosted IVR White Papers Five Ways IVR Systems Fail Why Moving Your Contact Center to the Cloud is the Way to Go Building Loyalty in a New Era of Customer Engagement » view all

Hosted IVR Case Studies DMG Hosted/Managed Service IVR Market Report ReprintThe Blood Alliance Gets More Donors and Blood Units with Help of USAN Customer Engagement Solution--

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Hosted Call Center Services Provider inContact to Participate in May Investor Conferences

Transform your customer care. Watch our product and company overview.

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E911 Hosted Solutions Can Prevent Misrouted Emergency Calls

PS/ALI Crisis Connect Integration Platforms Support E911 Solutions for PBX E911 Solutions for VoIP E911 Solutions for Centrex › View All Daily News Alerts E911 Hosted Solutions E-911 911 Software 911 Legislation Crisis Connect
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TMCnet's Hosted IVR Week in Review

Hosted IVR White Papers Five Ways IVR Systems Fail Why Moving Your Contact Center to the Cloud is the Way to Go Building Loyalty in a New Era of Customer Engagement » view all

Hosted IVR Case Studies DMG Hosted/Managed Service IVR Market Report ReprintThe Blood Alliance Gets More Donors and Blood Units with Help of USAN Customer Engagement Solution--

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inContact's Hosted Call Center Platform Improves Metal Manufacturer's Operations

Transform your customer care. Watch our product and company overview.

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Consumers Rely Heavily on Live Help Hosted Call Center Solution

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TMCnet's Hosted IVR Week in Review

takes the heavy costs out of upgrading, since it can easily integrate with current systems, resulting in better customer service and increased customer loyalty.

A special report on TMCnet takes a look at common mistakes that should be avoided when implementing a hosted IVR solution.

According to Susan J. Campbell, USAN’s white paper, “Five Ways IVR Systems Fail”, explains that the first and foremost issue is identification and authentication. Failing to properly identify the caller can result in proprietary risk. IVR systems should be designed with security in mind.

Another mistake that should be avoided is confusing menus. No customer enjoys being stuck in what is commonly referred to as “menu tree hell”, a menu that is long, complicated, or confusing will likely end up in an abandoned call. The golden rule is businesses should have no more than five options.

Read the full report here.

That’s it for this week’s hosted IVR weekly recap. Be sure to tune into the hosted IVR community for up-to-the-minute news on all things hosted IVR.

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