TMCnet Contact Center on Demand Week in Review

IBI - Multi-National Insurance & financial
trading company
Israel Brokerage & Investments (IBI), Ltd. A leading company listed in The Israeli Stock Exchange Market offers a broad range of investment management and trading. One of the biggest fears a company can experience is complete operation shut down during disaster. Last year, IBI Investments, experienced this exact situation when a floor of their building (below them) caught on fire. Fortunately all the workers were able to exit safely. Even more fortunately, the Tikal Networks IP-PBX and Crystal Call Center was hosted in a remote location. Tikal Networks developed a unique feature called "remote agent". This feature gives every user the ability to call from a remote location and use all the features available at their desk. This gives any user the ability to keep on working without any change in features or operations. To assure complete uninterrupted operation, IBI's IT management also took the precaution to host the telephony system off the premises. This way, no single event can prevent the operation from regular operation.

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TMCnet Contact Center on Demand Week in Review

IBI - Multi-National Insurance & financial
trading company
Israel Brokerage & Investments (IBI), Ltd. A leading company listed in The Israeli Stock Exchange Market offers a broad range of investment management and trading. One of the biggest fears a company can experience is complete operation shut down during disaster. Last year, IBI Investments, experienced this exact situation when a floor of their building (below them) caught on fire. Fortunately all the workers were able to exit safely. Even more fortunately, the Tikal Networks IP-PBX and Crystal Call Center was hosted in a remote location. Tikal Networks developed a unique feature called "remote agent". This feature gives every user the ability to call from a remote location and use all the features available at their desk. This gives any user the ability to keep on working without any change in features or operations. To assure complete uninterrupted operation, IBI's IT management also took the precaution to host the telephony system off the premises. This way, no single event can prevent the operation from regular operation.

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TMCnet Contact Center On Demand Week in Review

Danya Cebus- Multi-National Construction Company
Danya Cebus is the leading and largest international construction company based in Israel. Danya Cebus commands exceptional abilities in the design and construction of complex projects, For several years, the company has also exported its management and engineering capabilities to implement successful projects in overseas countries. The company has successfully completed and continues to be active in impressive building projects in Europe in the fields of residential, commercial, office and hotel construction combining management and engineering excellence, leading edge building techniques, high quality and uncompromising service.

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TMCnet's Contact Center on Demand Week in Review

- Alert). prairieFyre Software has been awarded the Gold Certified Communications and Independent Software Vendor associate status by Microsoft.

CDC Software (CDC), a provider of enterprise software for on-premises and cloud deployments, and Consona Corporation (News - Alert), a source of technology and services across a range of software application categories, have reportedly merged to form Aptean, a comprehensive enterprise application software company. Aptean will have over 9,000 customers, 1,500 employees and a worldwide network of sales and support operations.

Knowlagent, a provider of intraday management solution for contact centers, has just formed partnership with NexxPhase, a provider of contact center on demand solutions, to improve agent productivity and customer satisfaction at contact centers. The partnership builds on the contact center capabilities of both companies to provide best-in-class contact center solutions by reducing agent idle time.

Connect First, a provider of Cloud Routing solutions for the Direct Response industry, has unveiled Certified Cloud Routing Destination program in response to customer requests. Officials with Connect First said that the company’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. Company officials pointed out that with Connect First Cloud Routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups.

That's all for this week in the world of contact center on demand. See you next week!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

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Pacnet Addresses Demand for Data Center Services in Australia

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Report: Location-based Services Will See High Demand

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Demand for Broadband Drives Roll-Outs Worldwide

By Susan J. Campbell, TMCnet Contributing Editor In 2011, broadband grew faster than it has in five years. There are nearly 600 million people now signed up for broadband services, putting increased pressure for the provision of broadband on equipment and service providers. Will the industry be able to keep pace with demand?

According to this Market Watch report, growth is increasing throughout the world. The growth for 2011 was just over 12 percent with Russia showing the fastest adoption rates for broadband solutions. Russia almost doubled its broadband and IPTV (News

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