TMCnet's Contact Center on Demand Week in Review

- Alert). prairieFyre Software has been awarded the Gold Certified Communications and Independent Software Vendor associate status by Microsoft.

CDC Software (CDC), a provider of enterprise software for on-premises and cloud deployments, and Consona Corporation (News - Alert), a source of technology and services across a range of software application categories, have reportedly merged to form Aptean, a comprehensive enterprise application software company. Aptean will have over 9,000 customers, 1,500 employees and a worldwide network of sales and support operations.

Knowlagent, a provider of intraday management solution for contact centers, has just formed partnership with NexxPhase, a provider of contact center on demand solutions, to improve agent productivity and customer satisfaction at contact centers. The partnership builds on the contact center capabilities of both companies to provide best-in-class contact center solutions by reducing agent idle time.

Connect First, a provider of Cloud Routing solutions for the Direct Response industry, has unveiled Certified Cloud Routing Destination program in response to customer requests. Officials with Connect First said that the company’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. Company officials pointed out that with Connect First Cloud Routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups.

That's all for this week in the world of contact center on demand. See you next week!

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