The manager for Product Management at Matrix Comsec, Sanjeev Nair said that Matrix had developed a range of IP-PBX and VoIP Gateways that would suit the requirements of all types of inbound, outbound and blended call centers. He added that in order to offer more opportunities to call centers and increase customer value, they felt that Drishti-Soft’s Ameyo was the perfect communication solution as it provided their customers with better customer service experience. He concluded by saying that they looked forward to a long association with Drishti-Soft.
The vice-president of Business Development at Drishti-Soft, Sachin Bhatia, said that the competitive business environment demanded unmatched customer service in order to enhance its market reach and brand image. He added that Matrix added that much needed differentiation to their business and also provided a reliable connectivity technology to connect with their communication solution, Ameyo. He also felt that Matrix with its extensive experience in Telco and VoIP domain will enable Drishti to widen their market reach so that they could serve a more comprehensive set of contact centers with solutions comprising of dynamic queuing, multimedia, intelligent routing and comprehensive reporting in addition to other features.
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Edited by Rich Steeves
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