TMCnet Call Recording Week in Review

SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines: SIP Print has been sponsoring the "Call Recording" Online Community since March, 2009. Recently, the site went through a re-design to optimize the visual appearance of, and content on, the site. This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week a

View the Original article

Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

TMCnet Enterprise Call Recording Week in Review

- Alert) IPedge IP business telephone solution. The integrations are run by Toshiba’s Computer Telephony Integration enhancements, enabling information exchange between third-party applications and IP edge systems that use SIP trunking.

OAISYS (News - Alert) software can now identify details including agent ID, dialed number, extension, incoming caller ID, call direction and duration. Users can tag and identify calls, trigger recording, control access rights and narrow search criteria. OAISYS is the only call recording vendor offering IPedge integration.

Also this week, Splunk unveiled its Splunk (News - Alert) App for PCI Compliance 2.0. Businesses using the app can create audit trails for log review and report accesses as well as scorecards for multiple PCI requirements. Additionally, the app includes workflow capabilities and reviews for incidents, security and operations.

Finally, a judge ruled this week that capturing data from a public, unencrypted Wi-Fi hotspot is legal. The ruling comes as part of a patent infringement lawsuit filed by Innovatio.

The company has gone after businesses using its patented packet sniffing technology, which has a number of legitimate uses including network analysis, security breach detection and usage monitoring. However, the collateral damage from the ruling means that gathering information over an unencrypted Wi-Fi hotspot, even if used for nefarious purposes, is still legal.

With this news, we wrap up the week in Enterprise Call Recording. Stay tuned to TMCnet for all of the latest news from the Enterprise Call Recording community.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

View the Original article

Enterprise Call Recording Week in Review

- Alert) Asia, Ltd. to allow their Engage Contact Center Suite to be sold and distributed in Singapore, Vietnam and The Philippines.

The call recording and workforce optimization can be used as a bundled offering by small businesses, enterprise users and those with cloud-based deployments.

Finally, if you make use of enterprise call recording solutions from CallCopy – next week the company is hosting its Ohio-based User Conference for the first time.

Educational sessions on the topics including role-based tasks, QA reporting, Archiving, and more, will be offered.

 “Our annual user conference is a great forum for our customers to come together to learn about both industry trends and also how to best use our innovative solutions, from both an operational and strategic standpoint” said Jeff Canter, president and CEO of CallCopy.

That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

View the Original article

TantaComm to Broadly Distribute Centralize Solution for Multisite Call Recording

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

TMCnet Call Recording Week in Review

Subscribe Now Video Showcase Interview with SIP Print's Jonathan Fuld, CTO SIP PRINT Events SIP Print is here, come meet us at...
ITEXPO West
October 2-5, 2012
Austin Convention Center
› Learn More SIP PRINT RELEASES

View the Original article

Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Rock Star Streams Live from Recording Studio

Fully Engaged Audiences And here's the Pitch! - Via Video Tell Me Your Stories - A Call for Video Experiences! Smile! You're on Candid, HD, Affordable and Easy-to-Deploy Camera View allBlogs Video World Conference & ExpoThink Visual to Expand Your Brand
Learn it all at Video World Conference & ExpoWhere and how enterprises, service providers and content owners are using video products.What infrastructure demands must be met to support and deliver video-based applications and services?How online video platforms and CDNs play starring roles in video creation and presentation to customers.Where cloud-based offerings are viable alternatives to meet customer needs.How to prepare, and optimize the delivery of video to any audience over wireline and/or wireless networks.Best and worst practices for implementing video in all size companies.Where video consumption is and is headed and how to cash in on emerging trends.CLICK HERE TO REGISTERCONFERENCE

View the Original article

TMCnet's Call Recording Week in Review

View all Call Recording Featured Articles
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Call Recording Systems, a Panacea for Business Ills?

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Panasonic Launches New Generation of P2 Cards with AVC-Intra Class 200 Recording

Practical Considerations of Implementing HD VC
Hopefully you have already read the whitepaper, "Why HD Video Conferencing for SMBs and Why Now." If you are an SMB looking to improve internal communications, enhance interactions with current and future partners and customers to optimize your efficiency and effectiveness, you also hopefully are ready to purchase a new HD video conferencing (HDVC) room system for your company. Popular Articles

View the Original article

TMCNet Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

TMCnet Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

TMCnet Call Recording Week in Review

View all Call Recording Featured Articles
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

TMCnet Enterprise Call Recording Week in Review

View all Featured Articles

Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

FSA Clears Up Inaccurate Emails About Mobile Recording Regulation

View all Call Recording Featured Articles
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

Call Center Management and the Value in Call Recording

View the Original article

Piezo Screencast Audio Recording App Review

by Craig Grannell 0Comments Record and edit screencasts in a single app

Using QuickTime Player, you can record audio from a connected device, such as a microphone, but not from an application. Workarounds for app recording exist, but they are typically pricey and complex. Piezo is neither. It’s the kind of app that looks like it’s visiting from an iPhone, and it’s as easy to use as any iOS app.

Piezo’s interface comprises level meters, a source menu, a big Record button, a counter, and a preferences cog. Click the cog and you can name your recording and choose a quality setting. These are labeled in plain English, but the file format is also displayed once you choose an option. (Essentially, though, Piezo uses AAC for

View the Original article