Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

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TMCnet Enterprise Solutions Week in Review

boxes, surveillance cameras, and interactive lobbykiosks) as well as required network infrastructure (cabling, switches, connectors, and related protocols).

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TMCnet Enterprise Call Recording Week in Review

- Alert) IPedge IP business telephone solution. The integrations are run by Toshiba’s Computer Telephony Integration enhancements, enabling information exchange between third-party applications and IP edge systems that use SIP trunking.

OAISYS (News - Alert) software can now identify details including agent ID, dialed number, extension, incoming caller ID, call direction and duration. Users can tag and identify calls, trigger recording, control access rights and narrow search criteria. OAISYS is the only call recording vendor offering IPedge integration.

Also this week, Splunk unveiled its Splunk (News - Alert) App for PCI Compliance 2.0. Businesses using the app can create audit trails for log review and report accesses as well as scorecards for multiple PCI requirements. Additionally, the app includes workflow capabilities and reviews for incidents, security and operations.

Finally, a judge ruled this week that capturing data from a public, unencrypted Wi-Fi hotspot is legal. The ruling comes as part of a patent infringement lawsuit filed by Innovatio.

The company has gone after businesses using its patented packet sniffing technology, which has a number of legitimate uses including network analysis, security breach detection and usage monitoring. However, the collateral damage from the ruling means that gathering information over an unencrypted Wi-Fi hotspot, even if used for nefarious purposes, is still legal.

With this news, we wrap up the week in Enterprise Call Recording. Stay tuned to TMCnet for all of the latest news from the Enterprise Call Recording community.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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Savvis To Provide Enterprise Cloud Managed Dual Hosting For Singapore Exchange

Whitepapers Dynamic Workload Optimization for Private Cloud
HP Cloud Service Automation is the industry’s most comprehensive, unified management solution, offering application and infrastructure provisioning for private cloud, public cloud, and hybrid IT services Technical Visualization Workload Optimized
Combined technologies from Adaptive Computing and NICE Software are making it happen Planning and Implementing A Dynamic Cloud
Creating a Cloud Environment That's as Dynamic as Your Business Dynamic Workload Utility: A Key Component in Grid and Enterprise Cloud IT Infrastructure
Integrating Moab with HP iLO, HP SA, and Applications Moab and xCAT: Extreme System and Workload Management for iDataPlex Next-Generation Data Centers
Powerful yet affordable leading-edge system and workload management platform iDataPlex Case Studies and Articles Case Study: Major Financial Institution Saves Millions with Cloud Management Software
Moab Cloud Suite Increased Service Levels, Reduced Costs and Saved Staff Time Article: How to Maximize the Cloud
Increasingly, cloud computing has become an IT priority for virtually every organization in business today. According to a June 2010 Pew Research Survey , a decisive majority of technology professionals predict that, by 2020, most people will access software applications online and work through remotely-accessed server networks. Popular Articles Related content you may also be interested in…Virtualization & Private Cloud Strategies Offer Distinct AdvantagesMaximize the Cloud with Adaptive Computing's Enhanced Cloud Management SystemWhat is Cloud Management? Powered by

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Active Endpoints' Cloud Extend Mobile Lets End Users Customize Enterprise Apps

In this BYOD age, IT departments will love this solution because it frees them up to do other, more intensive work, and business users will love it because it gives them the ability to take ownership of their enterprise applications. In the end, then, everyone is happy, and that is the mark of a great solution.

Want to learn more about today’s powerful mobile Internet ecosystem? Don't miss the Mobility Tech Conference & Expo, collocated with ITEXPO West 2012 taking place Oct. 2-5 2012, in Austin, TX. Stay in touch with everything happening at Mobility Tech Conference & Expo. Follow us on Twitter.

Edited by Amanda Ciccatelli



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Enterprise Call Recording Week in Review

- Alert) Asia, Ltd. to allow their Engage Contact Center Suite to be sold and distributed in Singapore, Vietnam and The Philippines.

The call recording and workforce optimization can be used as a bundled offering by small businesses, enterprise users and those with cloud-based deployments.

Finally, if you make use of enterprise call recording solutions from CallCopy – next week the company is hosting its Ohio-based User Conference for the first time.

Educational sessions on the topics including role-based tasks, QA reporting, Archiving, and more, will be offered.

 “Our annual user conference is a great forum for our customers to come together to learn about both industry trends and also how to best use our innovative solutions, from both an operational and strategic standpoint” said Jeff Canter, president and CEO of CallCopy.

That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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Pennsylvania Library System Selects OpenDNS Enterprise

boxes, surveillance cameras, and interactive lobbykiosks) as well as required network infrastructure (cabling, switches, connectors, and related protocols).

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ABI Research Suggests 2.4 Billion Enterprise Smartphone Users by 2017, Will This Benefit Microsoft and RIM?

MobilityTechzone Headlines New Toys from Samsung: The Galaxy Note II, Galaxy Camera, and Windows 8 Tablets and Phone Samsung, it's Time to Flex Your Muscle Mobile Future Puts the Wireless Data Spectrum Crunch in Perspective - Can it Really Become a Dire Issue? Yes. Corning MobileAccess to Keep Connections Running During Conventions New Sprint BYOD Mobile Management Offering Now Available for Businesses View all » --

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Enterprise AppZone Powers DevConnect Marketplace

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

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Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Zadara Storage Brings Enterprise Storage to the Cloud

infoTECH HeadlinesLucidWorks Brings the Power of Search to the EnterpriseCloud, Mobility and Open Source Drive AD Market: GartnerSanDisk Goes Beyond the Consumer with Enterprise Flash StorageNHN Japan' LINE Smartphone App Now Available for BlackberryVessix Vascular Selects Omnify Empower PLM solutionFunambol Survey Reveals Preference for Personal Cloud StorageArbor Networks Extends Distribution Agreement with Ingram Micro to Include IndiaReputationChanger.com Offers Comments on Google/Frommer DealIDT Unveils NVM Express Enterprise Flash ControllerGigamon Unveils New Fabric Management System

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Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

TMCNet Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

View the Original article

Spigit Received Industry Recognition for Contributions to Emerging Social Enterprise Market

infoTECH HeadlinesUlticom's Upgraded Diameter Signaling Controller Offers Policy and Charging System SupportXLScheduler Selects MicroAutomation as Strategic Partner Within U.S. MarketComEd Earns Kudos for Restoring Power Supply in ChicagoInternational Rectifier Partners with Power-One on Digital Power Technology PatentQiComm Picks Verscom Centralized Routing System to Enhance Call RoutingFile Sharing Putting SMBs at Greater RiskIBM to License 20nm Process Design Kit and FinFET Technology to United MicroelectronicsOpenet Cites Independent Test Results that Highlight its Market AgilityBrightpoint North America Signs Logistics Services Agreement with FreedomPop

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Gartner: Enterprise Software Spending to Rise 4.5 percent in 2012

- Alert)) deployments representing extensions to, or replacement of, existing applications and new solutions.”

The major application areas are business intelligence; content, communications and collaboration; customer relationship management, digital content creation, enterprise resource planning, personal productivity software, project and portfolio management and supply chain management.

Enterprise resource planning in particular is the biggest market segment, with projected revenue of $24.9 billion this year. Office suites come in second at $16.5 billion. Business intelligence is expected to reach $13 billion, while CRM packages are expected to exceed that.

Businesses are looking to shift upfront capital expenses to operational expenses. This usually means turning to the cloud, using Software as a Service (SaaS) and Platform as a Service (PaaS) and virtualization services instead of traditional software packages. Vendors are positioning them as more cost-effective than conventional software packages and offering a simple upgrade path.

“After more than a decade of SaaS and cloud service use, adoption continues to grow and evolve within the enterprise application markets. This is occurring as tighter capital budgets demand leaner alternatives, popularity and familiarity with the model increase, and interest in SaaS and cloud computing grows,” Eid said. “Adoption varies between and within markets. Although use is expanding to a wider range of applications and solutions, the most widespread use is still characterized by horizontal applications with common processes, among distributed virtual workforce teams and within Web 2.0 initiatives.”

SaaS services are expected to grow over the next several years, from 11 percent of enterprise spending in 2010 to 16 percent in 2015. Eid said that this was due to buyers weighing their options and increasing confidence as the economy recovers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Rich Steeves
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TMCnet Enterprise Call Recording Week in Review

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

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LetterGen Migrates to Red Hat Enterprise Virtualization

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Kroll Ontrack Tells Us the Five Biggest Enterprise Data Recovery Myths

Subscribe to InfoTECH Spotlight eNews InfoTECH Spotlight eNews delivers the latest news impacting technology in the IT industry each week. Sign up to receive FREE breaking news today! FREE eNewsletter

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Splashtop Announces Splashtop Pro Enterprise App for RIM's BlackBerry PlayBook

Related NewsCounting Crows Releases BitTorrent Music Bundle and Announces New TourLudia and Mark Burnett Bring 'Are You Smarter Than A 5th Grader?' to the App StoreDane-Elec Introduces Solid-State Drives (mySSD) for the COTS and Embedded Computing MarketsGalderma Italy Deploys Comprehensive Cegedim Relationship Management Cloud-Based Solution Including Award-Winning

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