Genesys, a provider of customer experience solutions, recently expanded its relationship with Empirix. As per the agreement, the companies will now jointly offer Genesys Testing as a Service (GTaaS) powered by Empirix (News - Alert) to their mutual customers. This flexible test service enables contact centers to quickly and cost-effectively ensure the customer-agent experience prior to deployment. GTaaS preempts issues from impacting live environments and speeds ROI by accelerating the deployment of new contact center investments.
The companies have come together to offer end-to-end testing of IP, contact center, unified communications and mobile solutions, with no equipment to purchase.
GTaaS combines industry-leading Empirix Hammer Test technology with customizable services for validating the scalability and performance of new or modified voice self-service applications and the infrastructure and networks they rely upon.
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Edited by Braden Becker
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