Soffront's Customer Relationship Management Solution Improves Customer Acquisition

Popular Cloud CRM Articles Related content you may also be interested in…Five Things to Remember When Implementing a Cloud CRM SolutionSoffront Mobile CRM Allows for Constant, Easy Access for Optimal Customer ServiceTips to Optimize the Workplace with Cloud CRMWhat is Cloud CRM?

View the Original article

TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

View the Original article

Actuate Intros Xenos Repository for High Volume Customer Communications, Advanced Document Storage

- Alert) Centera devices.

“The Actuate Xenos Group has been an innovator in the content and document management space for more than 30 years,” said Steve Jones, Vice President and General Manager - Xenos Group at Actuate. “Xenos was processing Big Data before Big Data became the dominant industry focus. Our technology lies at the heart of hundreds of tier-one customer infrastructures, and has a reputation for unbeatable performance and reliability.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo
FOLLOW US

View the Original article

Reynolds' Virtual Customer Care Center for Dealerships Gets New Services

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

Customer Experience, Contact Center Solutions and the Move to 'Constant Personal Attention'

- Alert) is a Platinum Level sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. For more information on ITEXPO, click here

Edited by Jamie Epstein


Related Contact Center Solutions Articles

View the Original article

NextUC Introduces Five Customer Facing Product Enhancements

View the Original article

Customer Service UC Payoff Bigger Than 'Collaboration?'

5 Considerations When Creating a Unified Communications Strategy
More businesses are turning to next-generation IT solutions in an effort to meet the demands of a stubbornly slow economy coupled with the challenges of operating in an increasingly connected world. Companies realize that in order to thrive in today's economic climate, they must be more agile and efficient than ever. One solution that has proven essential to helping businesses achieve these goals is unified communications.

View the Original article

eVoice Launches Virtual Phone Number Free Trial with Auto Attendant to Meet Customer Needs

Download Now

Auto Attendant Popular Articles

Related content you may also be interested in…What is an Auto Attendant?Parlance Operator Assistant Enhances Auto Attendant CapabilitiesParlance's "smartDialog" Improves the Caller ExperienceAn Auto Attendant Can Replace Your Full-Time Receptionist
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

Vertical Solutions and Cameo Solutions Call Connector to Enhance Customer Experience

Certified Center of Excellence Bestowed on EyeMed Vision Care's Customer Service
EyeMed Vision Care's customer call center was awarded the "Certified Center of Excellence" designation from BenchmarkPortal. This is the third time that EyeMed Vision Care's customer call center received this honor and BenchmarkPortal also ranked EyeMed's call center in the Top 15 of the Top 100 Award for the second year in a row. EyeMed Vision Care is a vision benefits company and also a part of Luxottica.

View the Original article

Verizon Needs to Find its Customer Mojo

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

Customer Service Software Industry Sees Tumultuous July

- Alert), the news wasn’t much better. The company had a major outage on July 10th, which impacted seven instances, reaching users throughout the world. It didn’t help that the pioneer in cloud-based customer service software had another major outage at the end of June. Media sources tend to be all over outages of this proportion, making it difficult to conduct damage control for those affected customers. 

While potential customer service software customers may be apprehensive about further outages, Salesforce.com seems confident in its longevity. The company recently purchased GoInstant, a Nova Scotia-based browser collaboration business. While this new entrant to the Salesforce.com family will remain its own entity, its co-browsing technology is sure to find its way into Salesforce.com offerings. 

Another competitor in the customer service software space, Oracle, also had its own rash of bad news and acquisitions this summer. The company announced its third major social media purchase when it bought Involver, yet found itself on the losing end of a Court of Justice of the European Union judgment.

Oracle had filed suit against UsedSoft for selling second-hand licenses in an effort to protect its proprietary offerings. Now, as a copyright holder, Oracle – and any other customer service software company – will be unable to prevent such a transaction. 

While no other outage release delays or judgments have been reported, acquisitions and revenue growth continue to be hot topics. KANA purchased contact center software provider, Ciboodle, and SAP reported revenue growth in the double digits. NetSuite (News - Alert) enjoyed a 29 percent jump in Q2 revenue and Infusionsoft has grown its customer base to 9,800, a 1,500 jump from Q1.  

Regardless of the provider, the customer service software industry is still a dynamic force, and the leaders in this space are making the investments necessary to claim a bigger share and stake their competitive advantage. Users are, as always, looking for performance and features that match the price, and those providers more focused on value are more likely to dominate.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

View the Original article

TMCnet's Customer Service Software Week in Review

Will Your Customers Wait for You to Get Service Experience Right?Good customer experiences-and bad ones-define your brand. If your customer service reps are alt-tabbing through dozens of screens-entering and re-entering customer information while customers wait on the phone-well, need we say more?

View the Original article

Toshiba's Call Manager Receives Customer Interaction Solutions Magazine's 2011 Product of the Year Award

IVR Service Provider Offers First Next-Gen IVR Designer to Mass Notification Industry
With Interactive Voice Response (IVR), self-service is now a more viable option than ever before. Done correctly, self-service through IVR is an effective tool that can be more efficient than the time-consuming effort of human interaction. Send Word Now, a worldwide provider of emergency notification and incident management services, is the first provider in the mass notification industry to offer a fully-integrated, next-generation IVR Designer.

View the Original article

SoundBite Boosts Cross-Channel Capabilities to Enhance Customer Experiences

Taking Control: The Contact Center in the Cloud Offers Users More Control
Functionality. Resources. Deployment. Availability. Security. Control is an important issue whenever a business considers moving its communications applications to the cloud, especially those as mission critical as the contact center.


View the Original article

VOX Network Solutions Gains 'Partner in Customer Excellence' Rating from Avaya

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »  

View the Original article

Omaxe Selects Drishti-Soft's Ameyo Solution for Customer Care

Ovum Predicts 100-Percent Growth for Home Agents
Ovum has predicted a 100-percent increase in the number of outsourced home agents by 2015. According to Ovum, inventions around security, vertical market development and advances beyond the conventional U.S. market are key contributors to the increase.

View the Original article

Cloud Computing Tools Improve Customer and Company Relationship

View the Original article

Customer Care Going Home and Mobile, Says Rowan

View the Original article

New Approach to Customer Service Results in Higher Level of Personal Touch, Client Education

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

Verint Upgrades Voice of the Customer Analytics Portfolio

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »  

View the Original article