TMCnet Call Center Services Week in Review

Air China Extends Call Center Business Hours to Meet Increasing Demands
Recently, Air China elongated the business hours on weekends of its call center based in Los Angeles, Calif. in order to improve customer service and to be better able to respond to increasing demands. The new schedule will enable the center to remain open from 6 a.m. to 9 p.m. Pacific Standard Time (PST), Monday through Friday. During weekends and on public holidays, the service hours will remain the same -7:30 a.m. to 4 p.m. PST.

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Cloud Services Provider NaviSite Inks Agreement with EAT

Desktop as a Service (DaaS)

Take the cost and complexity out of deploying and managing virtual desktops with NaviCloud Desktop as a Service (DaaS).

Learn More New!! Cloud Services Whitepaper

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SolveForce Announces Services to North Dakota

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TMCnet Call Center Services Week in Review

Evolved Call Center Providing Benefits to Prudent Publishing Company
Evolve IP, a cloud services provider, recently announced that its IP's high-performance cloud services have provided rich benefits to Prudent Publishing Company's client roster. Prudent is using the Evolved Call Center, an enterprise-class virtual contact center solution that seamlessly integrates into the Evolved Office Hosted PBX service or via callback to legacy PBXs.

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Deals: Graphic Design Services from 99Designs

Competition often breeds creativity. No, this isn't a timely endorsement of any political candidate's economic approach--it's the theory that drives the services of 99Designs. By letting graphic designers of all experience and talent levels have an even crack at a task, they take a creative way to get a creative output. To help you benefit from their services, we've got $140 worth of credit to 99Designs for only $40.

Here's a scenario for you: You're in need of some top-notch graphic design work, but you have no idea who to turn to. There are just so many services out there these days, and with varying price tags that don't always reflect the quality of work. Meanwhile, as you search aimlessly to find a guy who can do more than illustrate stick figures but won't charge you an arm and a leg of your own, 99Designs continues to stockpile artist after artist that is willing to compete to provide you their services. Get whatever design work done that you need: T-shirts, logos, business card, website layout--if it's a graphic, 99Designs has an artist to design it.

$140 will carry a lot of bang for your buck at 99Designs. It's an even better value when you only pay $40 for it. That's an 80% discount for an entire crowd of graphic designers that are willing to work for you. Grab the savings from our Deals tab while you can.

Tags: NewsDealssponsoredStack Social Here's What You'll Get:The latest Apple news, reviews and how-tosThe hottest articles from MacLife.comYour recommended daily dose of awesome Also, send me e-mail announcements and special offers from Mac

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Reynolds' Virtual Customer Care Center for Dealerships Gets New Services

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Alteva Hosted UC Services to Receive Product of the Year Award

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TMCnet Call Center Services Week in Review

Blinds.Com COO to Present at APOE Topical Forum on Contact Centers
When it comes to selecting suitable draperies for home or office windows, the online window covering store blinds.com has made it easier for millions of Americans with its amazing collection of custom blinds, shades, shutters and draperies. The company is going to participate in the upcoming APOE Topical Forum on Contact Center Series in Wahu, China.

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Huge Roaming Bills are Gone with Cheap Voip's Callback Services

ts of the BroadvoxVAR Partner Program: Competitive CompensationWith residuals of up to 25%, Partners have theability to transform customer contracts with limited

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Tata Consultancy Services Acquires Computational Research Laboratories

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TMCnet Call Center Services Week in Review

C3 Unveils Latest Update to its Fusion IVR Software
C3 has released Fusion IVR 1.4.0, the latest release of its intuitive call-handling platform. Fusion IVR lets users develop and deploy interactive voice response services. Included in the newest update is a debugging application that functions entirely over the Internet through a user-friendly interface.

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Security Management Partners Unveils PCI Consulting Services

Enterprise Call Recording Whitepapers Using Business Intelligence to Transform Yourself into a Contact Center Hero
Contact centers are the front line of customer interactions. Learn how speech and desktop analytics can uncover hidden business intelligence.Capturing Voice of the Customer
Explore how voice of the customer (VoC) provides insight into how customers judge agents and whether their expectations were met.Call Recording and PCI v2.0 Compliance
Learn how PCI DSS impacts call recording, and what you can do to ensure you operate in compliance with the PCI DSS v2.0.10 Secrets to Boosting First Call Resolution
Look at why contact centers should implement FCR as an essential KPI and examine the challenges associated with doing so."This Call May Be Recorded

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Sapiens International Lands New Client in MD Insurance Services

Insurance Technology Latest News Majority of Set-Top Box to Remain Hard Wired through 2017 Despite Dominance of Wi-Fi Home Networks, … July 31, 2012 Juniper Networks Renews Commitment to Internet Society July 31, 2012 Gumstix New Waysmall(TM) Silverlode Computer: Powering Vertical Market Applications with Ubuntu® July 31, 2012 ManageEngine Adds 'IPFIX with Extensions' to Firewall Analyzer July 31, 2012 Peabody Orlando Hotel Turns IT Services to Profit With Avaya Networking Solutions July 31, 2012

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Guthy|Renker Fulfillment Services Selects MegaMeeting.com

The Conference Room in 2012
and Beyond

An in-depth look at how cutting-edge conferencing solutions are overhauling the collaboration experience.

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TMCnet Call Center Services Week in Review

C3 to Help New Client Market its Products, Services
CustomerContactChannels (C3), a global provider of customer management solutions, has engaged the task of representing a new client that markets a comprehensive set of products and services to college students.With support centers across the entire country, C3 will completely manage all customer contact with its full range of value-added customer contact management services.

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TeraMedica and New South Wales Health Join to Bring Imaging Services to Seven Million Australians

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Healthcare Technology Related Articles Medical Imaging Pace is Surprisingly Slowing Disabled Patients in France Can Trace Letters, Sign Name Using Eye-Reading Device How Communications Technology Can Improve Doctor/Patient Relationships Healthcare Cloud Computing to be Multi-Billion Industry by 2017 Put Down that iPhone, Step Away from that Computer and Go for a Walk: Technology is Making You Fat --

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C3 to Help New Client Market its Products, Services

Call Center Professional Chosen as Mobility Team Leader at Summer Olympic Games
For a large event - think the Olympic games - organizing all the resources required to help guests with special mobility needs requires a special touch, and more than a little experience.

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TMCnet Call Center Services Week in Review

Philadelphia UC Service Center Ceases Operation but Claimants Can Continue Using Online, Phone Services
The Department of Labor & Industry cited declining Unemployment Compensation claims and reduced federal funding as the reasons for its decision to cease the operations of its Philadelphia Unemployment Compensation (UC) Service Center. But that doesn't mean claimants will be affected in any way, as they can continue using the online and phone services because their claims and questions are slated to be handled by employees at the state's other centers or online.

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Handygo Launches IVR Services in 18 Different Languages

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C3 Works with Aculab for Enhanced IVR Services

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