TMCnet Call Center Services Week in Review

Air China Extends Call Center Business Hours to Meet Increasing Demands
Recently, Air China elongated the business hours on weekends of its call center based in Los Angeles, Calif. in order to improve customer service and to be better able to respond to increasing demands. The new schedule will enable the center to remain open from 6 a.m. to 9 p.m. Pacific Standard Time (PST), Monday through Friday. During weekends and on public holidays, the service hours will remain the same -7:30 a.m. to 4 p.m. PST.

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