SoundBite Boosts Cross-Channel Capabilities to Enhance Customer Experiences

Taking Control: The Contact Center in the Cloud Offers Users More Control
Functionality. Resources. Deployment. Availability. Security. Control is an important issue whenever a business considers moving its communications applications to the cloud, especially those as mission critical as the contact center.


View the Original article

Compuware Unveils SpeedoftheWeb, Boosts Service Delivery for Online Businesses

Subscribe to InfoTECH Spotlight eNews InfoTECH Spotlight eNews delivers the latest news impacting technology in the IT industry each week. Sign up to receive FREE breaking news today! FREE eNewsletter

View the Original article

Scantronix Boosts Website Visits with Redesign

By David Delony, Contributing Writer

Scantronix, a provider of medical and business document scanning systems, has beefed up their Web presence with the help of LA Dezign, a Los Angeles-based Web design firm.

Scantronix and LA Dezign also teamed up with a CMS provider, Adrecom, and Colocation America (News - Alert) for data hosting.

“The large-scale increase in site conversions was a direct result of a redesign and repositioning of the Scantronix website that was initiated to ensure that visitors to the site would be enticed to learn about their scanning services and to contact Scantronix for more information,” a press release by LA Dezign said.

LA Dezign then created a wireframe that would outline the design of the new website, which they hoped would be easy to navigate and would look more professional.

The new website was also deployed on Adrecom’s eCMS software. This gave Scantronix employees the ability to update blogs and other content on the site themselves, including press releases and video, images and podcasts. Since Adrecom is integrated with Google (News

View the Original article