i3 Analytics Releases Suite of Products to Help Biopharma Industry Sort through Data

Six Things Hospitals Need to Know About Supporting the Adoption of Smartphones Pagers have been an essential part of healthcare communications for a long time due to their ability to provide reliable communications at a low cost. When pagers emerged on the healthcare scene, they fundamentally changed the way doctors, nurses, and administrators could be notified that... DOWNLOAD NOW

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Customer Service Software Industry Sees Tumultuous July

- Alert), the news wasn’t much better. The company had a major outage on July 10th, which impacted seven instances, reaching users throughout the world. It didn’t help that the pioneer in cloud-based customer service software had another major outage at the end of June. Media sources tend to be all over outages of this proportion, making it difficult to conduct damage control for those affected customers. 

While potential customer service software customers may be apprehensive about further outages, Salesforce.com seems confident in its longevity. The company recently purchased GoInstant, a Nova Scotia-based browser collaboration business. While this new entrant to the Salesforce.com family will remain its own entity, its co-browsing technology is sure to find its way into Salesforce.com offerings. 

Another competitor in the customer service software space, Oracle, also had its own rash of bad news and acquisitions this summer. The company announced its third major social media purchase when it bought Involver, yet found itself on the losing end of a Court of Justice of the European Union judgment.

Oracle had filed suit against UsedSoft for selling second-hand licenses in an effort to protect its proprietary offerings. Now, as a copyright holder, Oracle – and any other customer service software company – will be unable to prevent such a transaction. 

While no other outage release delays or judgments have been reported, acquisitions and revenue growth continue to be hot topics. KANA purchased contact center software provider, Ciboodle, and SAP reported revenue growth in the double digits. NetSuite (News - Alert) enjoyed a 29 percent jump in Q2 revenue and Infusionsoft has grown its customer base to 9,800, a 1,500 jump from Q1.  

Regardless of the provider, the customer service software industry is still a dynamic force, and the leaders in this space are making the investments necessary to claim a bigger share and stake their competitive advantage. Users are, as always, looking for performance and features that match the price, and those providers more focused on value are more likely to dominate.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo
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Bipartisan Bill Offers Tax Incentives to U.S. Industry for Efficiency Retrofits

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Spigit Received Industry Recognition for Contributions to Emerging Social Enterprise Market

infoTECH HeadlinesUlticom's Upgraded Diameter Signaling Controller Offers Policy and Charging System SupportXLScheduler Selects MicroAutomation as Strategic Partner Within U.S. MarketComEd Earns Kudos for Restoring Power Supply in ChicagoInternational Rectifier Partners with Power-One on Digital Power Technology PatentQiComm Picks Verscom Centralized Routing System to Enhance Call RoutingFile Sharing Putting SMBs at Greater RiskIBM to License 20nm Process Design Kit and FinFET Technology to United MicroelectronicsOpenet Cites Independent Test Results that Highlight its Market AgilityBrightpoint North America Signs Logistics Services Agreement with FreedomPop

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MAXIMUS Certified for Leadership in the Call Center Industry

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RAE Systems Launches New AutoRAE 2 Automatic Test and Calibration System for Gas Industry

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Amernath Partners with Skywire Media for Progress in Hospitality, Gaming Industry

infoTECH HeadlinesWix.com No Longer Supports Internet Explorer 8Mobiflock Empowers Parents to Protect Children OnlineOpteamix Introduces Custom Global Information Technology for SMBsAmdocs, uTest Collaborate on Testing ProceduresKPMG's Outsourcing Study Ranks Cognizant as Top Service Provider in NordicsKickstarter API Breach Exposes Data from Unlaunched ProjectsEducational Sessions Hosted by Microsoft Experts at InnoTech Dallas, SharePoint TechFestAmazon's CloudFront Now Offers Dynamic Content SupportOrient-Express Selects MICROS OPERA Sales, Catering Solution

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Report Highlights OME Outsourcing Trends in Automotive Industry

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Wireless Industry Helps to Grow US Economy

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QUAN to Enter Global Robotics Industry

Latest Robotics Industry News Research and Markets: ST L3G3250A 3-axis MEMS Gyroscope Reverse Costing Analysis Hansen Medical appoints vice president of marketing and business development Brandnew Boy: Unreal 3 Engine based 3D iOS Beat 'Em Up Launches Registration Opens for Microchip's 16th Annual Worldwide MASTERs Conference; Premiere Technical Training Event for Embedded-Control Engineers Northview students win engineering honors

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Nameplates For Industry, Inc. Launches New Membrane Switch Design Guide

By Arvind Arora TMCnet Contributor

Nameplates For Industry, Inc. or ‘NFi,’ a provider of customized printed nameplates, faceplates, membrane switches, decals, labels, serial number tags, tamper-proof seals, keypad and back-lit graphic overlays, plastic cards and templates, has announced the introduction of a new 12-page design guide that will allow product designers to decide which membrane switch design will be more suitable for their product, equipment or instrumentation.

NFi is associated with the Specialty Graphic Imaging Association or SGIA and the Graphic & Product Identification Manufacturers Association or GPI, and has been given a number of international awards. NFi is well known for its advanced features such as four-color process and halftone creation, in-house image setting and Urethane Doming, extensive UL/CSA recognized products and a caring customer services staff.

The new design guide unveiled by NFi includes vital information on a number of topics such as user interfaces, material selection, aesthetic considerations, ESD/EMI/RFI (News - Alert) shielding and connectivity issues.

Named ‘NFi Membrane Switch Design Guide,’ the comprehensively illustrated booklet throws light upon various kinds of membrane switches available and the different user interfaces with graphic overlays including features such as embossing, display windows, selective texturing, material selection and interchangeable legends. Additionally, the guide also includes equipment interface criteria, support panels and technical specifications as well.

Using the new guide, customers of NFi will be able to make better decisions about which type of membrane switch will be able to suit their needs better, and the various design parameters that must be taken into account before soliciting quotations. Similarly, the 12-page design guide by NFi also provides a variety of ‘designer elements’ that must be considered while using and installing the components. For downloading the NFi Membrane Switch Design Guide, please click here.

In other news from December 2011, NFi introduced product identification labels that can be fully integrated with QR (quick response) codes and the full-color printing of custom graphics on a variety of substrates.

These multipurpose QR code labels can be designed and produced for a wide range of indoor and outdoor applications. NFi QR Code Labels feature printed QR codes fully integrated with product identification labels in virtually any color, size, shape, and substrate-adhesive combination; supplied individually or in sets.

Edited by Jennifer Russell
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