Report an Outage with New ComEd Facebook App

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A Report From iGR Confirms a Demographic Shift Toward Mobile Communications

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A Report Reveals New Findings on Why Cybercrime on Businesses is on the Rise

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New Report Claims Individuals Have Lost Trust in Business and Governments to Protect Personal Data

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Report Highlights OME Outsourcing Trends in Automotive Industry

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Report Finds Production Access a Challenge for Service Providers and Clients during ADM Operations Transitions

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Trustwave Provides Security for the Cloud Named Leader in 2012 Forrester Report

By Kerry Doyle
Contributing Writer

Each major transition that IT has gone through over time has led to an increase in the need for efficient security. The major shifts have been things like mainframes to client-server networks and more recently to Web applications. Today, the cloud’s shared computing process presents another major change because it eliminates the security perimeter present in most on-premise computing systems, which has always protected enterprises.

Currently, there’s also a level of unrestricted access that introduces new opportunities for cyber-criminals—for example, smart device application downloading presents anytime/anywhere data access and social media collaboration. Each of these present new and significant security challenges. Now, there is a need to balance the benefits of the cloud and the consumerization of IT while minimizing the risks. To that end, Trustwave, a global provider of cloud-based compliance and information security solutions, announced it has been named a “Leader” in the March 2012 “Forrester (News - Alert) Wave: Managed Security Services: North America, Q1 2012” report.

According to Leo Cole, chief marketing officer at Trustwave, “We believe that recognition as a Leader in the Forrester Wave for Managed Security Services validates the innovation and work we have done to reduce the complexity of protecting data and help organizations focus on what they do best: running their business -- while we run their security. Unlike many managed security service providers who deliver just foundational security, we provide our customers with higher-value, unified managed security solutions spanning compliance, application, network and data security solutions -- enhanced by Trustwave SpiderLabs' threat intelligence.”

Companies need to be more proactive about security, such as identifying critical IT services that support sensitive data and understanding vulnerabilities of those systems. It’s more effective for enterprises to anticipate, close up, and protect vulnerabilities in advance than to rectify the problem after security has been breached.

Some of the vendor evaluation criteria for being included in the Forrester report included a complete suite of managed security services, a strong presence in North America, significant interest from Forrester customers and substantial annual managed security services revenues, among other requirements.

While there is executive awareness of necessary security and attacks related to cloud, social media, and mobile devices, cyber-criminals have found more surface vectors and increased opportunities for attacks. Closing those vulnerabilities is a key goal for Trustwave which has one of the industry's most comprehensive security portfolios. The company provides a unique approach with comprehensive solutions that include its TrustKeeper portal and other proprietary security solutions.

Edited by Jennifer Russell
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Report Finds Increase of Almost 100 Percent in Medical Data Breaches

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It’s hard to believe, but a recent report by Redspin, Inc. found an astounding 97-percent increase in protected health information (PHI) data breaches in 2011, across a sample of healthcare organizations in the US, according to a story at healthitnewsdirect.com.

Another report recently revealed that over the last two years, “health care organizations have reported 364 incidents involving the loss or theft of information ranging from names and addresses to Social Security numbers and medical diagnoses on nearly 18 million patients – equivalent to the population of Florida.”

And what’s it costing us? At last count, $6 billion. After surveying 72 healthcare organizations, the Ponemon Institute and ID experts found that, on average, the cost of data breaches to organizations surveyed rose $183,526 to $2,243,700 from 2010, and extrapolating the study to the entire healthcare industry, Ponemon estimates that data breaches could cost the U.S. healthcare industry between $4.2 billion and $8.1 billion a year, or an average of $6.5 billion, according to a story by George V. Hulme at csoonline.com.

Redspin Inc., a provider of penetration testing and IT security audit services, said analyzing 385 breaches (affecting 500 individuals or more) turned up an estimated 19 million people on various health databases, and at least 46 U.S. states had their medical files breached since August 2009 when the interim final breach notification of the HITECH Act was passed.

Redspin found in its survey a 525-percent increase in records breached due to unencrypted device loss, and “an increase of 76 percent of breaches involving a business associate between 2010 and 2011, which made up 59 percent of the total number of breaches.”

The improper security processes, followed by the organizations which had the breaches, contributed to the two largest and three of the top five breaches, according to the story.

When you look at the value of PHI, when sold on the black market (estimated to be around $50) and “its use to commit Medicare fraud, the rate of breaches has increased to 60 percent, occurring with a malicious intent like theft and hacking,” according to Redspin.

But it’s not all about careless employees and files that were not properly encoded. The report also found a surge in the amounts of PHI on unprotected storage devices, and a “lack of security on portable devices (39%), like laptops, mobile phones and tablets, and desktop computers or servers (25%) contributing to breaches,” according to the story.

Edited by Braden Becker
By Deborah Hirsch , HealthTechZone Contributor

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Communications Provider SaskTel International Recognized in Stratecast's '10 to Watch in 2012' Global OSS/BSS Report

- Alert)) environment, cost-effective communications can no longer be viewed in isolation from the rest of a business. As media integration increases and workforces grow more mobile, well-defined support system can be a critical component to help meet 24/7 company demands.

Today’s media-rich business environments require a complex combination of voice, email, mobile, and data capabilities to serve their employees and customers. Of these capabilities, customer relationship management (CRM) is increasingly important as network loyalty falls to the wayside in the face of wide-ranging device and application options. 

The movement toward cloud computing has further implications regarding this workforce mobility and productivity. Recently, Stratecast, a division of Frost & Sullivan (News - Alert), offered an excerpt from Making Innovation Matter – Global OSS/BSS 10 to Watch in 2012, which distinguishes companies that have built visionary solutions that meet current and business-critical objectives. 

As increasing numbers of businesses look to update their communications networks in order to take advantage of cost savings and productivity-enhancing features, they are being challenged on all fronts. The report distinguished SaskTel International, as an organization that has established its market position solidly through clearly ascertained, differentiating factors. SaskTel International (News - Alert) is recognized as a global innovator and experience-backed software solution provider that has successfully enabled clients to develop, enhance, and expand their business operations for over 25 years.

According to SaskTel International President and COO Steve Sousa, “SaskTel International continues to make significant investments in our software portfolio and organization as a whole in the drive to ensure that our software remains at the forefront. Our recognition by Stratecast as a 10 to Watch in 2012 company solidifies this commitment to continued innovation as applied to the depth and functionality of our software offering.”

Easing management issues allows companies to focus exclusively on business concerns. The high-functioning communications and support systems provided by a quality service provider like SaskTel International  ensure that employees can immediately respond to the needs of colleagues and customers alike. Solutions such as these that are durable, accessible, cost-efficient and secure solutions call for minimal replacement of and integration with existing OSS/BSS, IT infrastructure and they will continue to lead this market. 

Stratecast Strategy Director – OSSCS Nancee Ruzicka stated, “For some vendors, transitioning value propositions and advancing corporate cultures to reflect these values will require prolonged, costly and challenging applications.  The more OSS/BSS can ease this evolution for CSPs, the better positioned they will be to manage successful transformation efforts. SaskTel International gained an intimate understanding of the customer perspective as well as the challenges CSPs worldwide face through their roots as an internal support subsidiary. The organization sees the value and need for simplifying offerings and building end-to-end solutions that provide multilateral and interoperable services.”

Edited by Jennifer Russell
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GBI Research Report Says the EMR Market is Rising

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Global Business Intelligence (GBI) Research, a firm that publishes in-depth knowledge reports of professional industries, had its team of healthcare industry experts look into the state of health information technology. What they found out is that not only is the electronic medical records market changing the way office-based physicians access and communicate needed clinical information to better care for their patients, but that  EMR/EHR systems (Electronic Medical Records /Electronic Health Records) are driving future growth (the GBI Research report has more information on the Healthcare IT market up to 2017).

Both the use of computers and of the Internet in healthcare has played parts in creating and encouraging new and better health systems. Digital records have transformed how medical facilities work: how they write, communicate and store clinical information. Many are the benefits brought by EMR/EHR systems.

They are designed to safeguard patients' protected health information and provide long-term storage and preservation of health data; such systems ensure future accessibility of patient files that far exceeds the average shelf-life of paper records. The systems also provide patients requests to access their own medical data and provide physicians the ability to make notes about a patient's health care much easier and faster.

The evolution of technology also provides huge financial incentives and offers medical practices the benefit of keeping costs down, as the GBI Research report indicates. The adoption of EMR has in this aspect significant advantages over paper-based systems as it allows “decreased printing and storage costs, elevated productivity, and a faster and more informed decision-making process…” (as stated in an EMR

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