New Wireless Young Drivers Program Looking to Improve Teen Safety

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How Machine-to-Machine Solutions Improve Uptime, Provide High Value to Customers, Cut Costs and Increase Productivity

AT&T services simplify deployment of M2M wireless solutions by providing expert assistance and tools to help define, build and support the M2M solution that's right for you.

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NetSuite Picks CallidusCloud's LeadFormix Solution to Improve Web Visitor Intelligence

- Alert) suite. The service has designed its SaaS offering to help businesses drive enterprise engagement, sales performance management and sales effectiveness throughout the sales cycle with award-winning, multi-tenant cloud software.

CallidusCloud’s solution range includes candidate assessment tests for hiring, video interviews, marketing automation, quotes and proposals, sales enablement, sales coaching, sales commission management, learning management and content authoring – underpinned by analytics and enterprise gamification.

NetSuite was recently in the news when the company announced that Circuit of The Americas, a company building a multi-purpose sports and entertainment facility, has gone live on NetSuite OneWorld after a quick, two-month implementation. Circuit of The Americas chose the NetSuite OneWorld cloud solution as it offered the fastest deployment time, greatest depth of business functionality and best flexibility to scale with the company's rapid growth.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Braden Becker


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CaaS Featured ArticlesDistributed Management Task Force collaborates with China Communications Standards AssociationYouDazzle Now Empowers Users to Harness Cloud-Power to CommunicateInteract Intros Cloud Communications ServiceMegaPath Opens Field Sales Office in Phoenix

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Cloud Computing Tools Improve Customer and Company Relationship

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Soffront Software Honored for Helping Clients Improve Cloud CRM

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Call Center Certification Program Aims to Improve Call Center Management of Social Media

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IBM Helping Ghana Ministry of Health Improve Access to Healthcare

FEATURED WHITE PAPERS Decisions That Drive Success02/03/2012 Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics02/03/2012 The Role of Software in Asset Performance Management: reduce maintenance cost, downtime and safety incidents10/12/2011 Improving claims management outcomes with predictive analytics10/12/2011 Using Data Mining to Detect Insurance Fraud10/12/2011 Seven Reasons You Need Predictive Analytics Today10/12/2011 Five Predictive Imperatives for Maximizing Customer Value10/12/2011 The Customer Intimacy Imperative10/12/2011

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Children's Health Fund Taps RHUB Communications to Improve Child Health Care

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VoltDelta Call Center Solutions Improve Motorist Information

By Susan J. Campbell, TMCnet Contributing Editor

Organizations rely on call center solutions to drive efficient operations and low cost customer care. VoltDelta (News - Alert) OnDemand Solutions has announced a new solution to boost customer care through the automation of N11 phone-based services. Callers are now provided with a quick, interactive and highly intuitive voice self-service platform.

VoltDelta has already earned a strong position in the market as a provider of 411 services. The call center solutions provider’s platforms currently support a number of 999 service providers in Europe – the European equivalent of 911 in North America. With this new offering, VoltDelta extends its expertise to other N11 services, such as the popular 511 source for traffic update information.

“VoltDelta’s primary goal with N11 services is to assist budget-challenged states and local governments in delivering enhanced services cost-effectively,” said Terry Saeger, SVP and GM of VoltDelta, in a statement. “VoltDelta’s N11 solutions such as 211 for Community Services, 311 for non-emergency police and government contact, and 511 for traffic assistance are capable of successfully engaging callers with automated intelligence; all without capital investment.”

One larger U.S. state is already relying on VoltDelta to automate 511 calls. Travel advisory information is readily available for callers seeking the latest on traffic conditions, alternative routes around construction areas or congestion due to high traffic flows.

Public transport updates are also readily available when a caller asks questions and interacts with the automated 511 system. A second state is expected to implement the call center solutions platform within the next 12 months.

The VoltDelta N11 call center solutions offering is based on the company’s patent-pending voice recognition technology and offers customers a full range of features to enhance the overall customer experience. Callers are provided instant access to the information they need through easy navigation technology, and quality disambiguation technology ensures confusion is eliminated as topics or points of interest are easily understood.

The personalization feature of the platform ensures it remembers the stretch of road the motorist most recently inquired after to provide more quickly provide targeted traffic updates through this customized call center solutions platform.

“In 2010 VoltDelta answered its 10 billionth call in North America since 2003, and is currently managing more than 2.4 billion calls and 2 billion SMS messages per year as the leading provider of 411-based Directory Assistance,” said Saeger. “This proven ability to scale, combined with VoltDelta’s patent-pending voice recognition technology allows us to provide N11 service with confidence.”

Call center solutions supporting VoltDelta’s N11 offering are available as a cloud-based service. Cities, states and municipalities can access the platform on-demand, removing budget limiting issues and excessive deployment costs. No capital investment or software purchase is required.  

Edited by Amanda Ciccatelli


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Mitchell and Universal SmartComp Improve Claims Processing Solutions

By Calvin AzuriTMCnet Contributor Mitchell recently announced the availability of its SmartAdvisor Partner Bridge platform across the physical medicine network of Universal SmartComp, a national physical medicine Services Company within the workers compensation sector.

Medical bill review organizations leveraging the SmartAdvisor Partner Bridge solution from Mitchell can easily carry out instant network contract repricing and benefit from improved savings audits. With the SmartAdvisor-SmartComp Partner Bridge offering, insurance payers will be able to better control costs while ensuring improved patient outcomes via enhanced operational efficiencies facilitated via the Mitchell SmartAdvisor medical bill review platform.In a release, Nina Smith-Garmon, senior vice president and general manager of the Mitchell Workers' Compensation Solutions Division said that, "Mitchell Workers' Compensation Solutions welcomes SmartComp to the SmartAdvisor medical bill review platform, which partners with best-of-breed healthcare technology innovators to optimize claims processing solutions. SmartComp is as committed as we are to streamlining medical claims operations and improving cost containment for insurance payers and others in the workers' compensation marketplace."
SmartAdvisor Partner Bridge also enables medical bill review organizations to bring down the time for bill reviewing which offers payers increased performance and process visibility via advanced and accurate provider contracts as well as repricing data. Designed with standard XML file formats, the Partner Bridge platform provides users with the latest repricing data from networks and negotiation partners, and specialty reviewers. Ken Hannigan, president and chief operating officer of Universal SmartComp, said that, "SmartComp looks forward to helping Mitchell SmartAdvisor clients contain physical medicine claim costs. We share a common vision of reducing workers' compensation medical costs with technology solutions - proprietary treatment benchmarks, quality providers and a pricing model specific to physical medicine - proven to reduce over-utilization, treatment duration and to expedite employees' return to work."The SmartAdvisor bill review solution for workers' compensation has been designed with a robust offering of performance software and client services and best-in-class partnerships. The solution comes with personalized workflow modeling, and strong business decision rules engine, in addition to data analytics and reporting tools, and a Claims Examiner Portal for enabling quick access to bill data. All of these capabilities have been integrated into a single technology platform which helps users reduce cost and improve process efficiencies.



Edited by Jennifer Russell



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