Defense Information System Agency Selects Windstream

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Too Much Information is Overwhelming Doctors, Hospitals

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Without a Password Manager in Place, British Hacker Sequesters Tons of Personal Information

Whether you use Windows, Mac, iPhone, iPad, Android, BlackBerry, or all of the above...this message is for you! The all new version 6 of SplashID — we're calling it SplashID Safe — is here, and it synchronizes with all these platforms under one unified database on your desktop or notebook.

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VoltDelta Call Center Solutions Improve Motorist Information

By Susan J. Campbell, TMCnet Contributing Editor

Organizations rely on call center solutions to drive efficient operations and low cost customer care. VoltDelta (News - Alert) OnDemand Solutions has announced a new solution to boost customer care through the automation of N11 phone-based services. Callers are now provided with a quick, interactive and highly intuitive voice self-service platform.

VoltDelta has already earned a strong position in the market as a provider of 411 services. The call center solutions provider’s platforms currently support a number of 999 service providers in Europe – the European equivalent of 911 in North America. With this new offering, VoltDelta extends its expertise to other N11 services, such as the popular 511 source for traffic update information.

“VoltDelta’s primary goal with N11 services is to assist budget-challenged states and local governments in delivering enhanced services cost-effectively,” said Terry Saeger, SVP and GM of VoltDelta, in a statement. “VoltDelta’s N11 solutions such as 211 for Community Services, 311 for non-emergency police and government contact, and 511 for traffic assistance are capable of successfully engaging callers with automated intelligence; all without capital investment.”

One larger U.S. state is already relying on VoltDelta to automate 511 calls. Travel advisory information is readily available for callers seeking the latest on traffic conditions, alternative routes around construction areas or congestion due to high traffic flows.

Public transport updates are also readily available when a caller asks questions and interacts with the automated 511 system. A second state is expected to implement the call center solutions platform within the next 12 months.

The VoltDelta N11 call center solutions offering is based on the company’s patent-pending voice recognition technology and offers customers a full range of features to enhance the overall customer experience. Callers are provided instant access to the information they need through easy navigation technology, and quality disambiguation technology ensures confusion is eliminated as topics or points of interest are easily understood.

The personalization feature of the platform ensures it remembers the stretch of road the motorist most recently inquired after to provide more quickly provide targeted traffic updates through this customized call center solutions platform.

“In 2010 VoltDelta answered its 10 billionth call in North America since 2003, and is currently managing more than 2.4 billion calls and 2 billion SMS messages per year as the leading provider of 411-based Directory Assistance,” said Saeger. “This proven ability to scale, combined with VoltDelta’s patent-pending voice recognition technology allows us to provide N11 service with confidence.”

Call center solutions supporting VoltDelta’s N11 offering are available as a cloud-based service. Cities, states and municipalities can access the platform on-demand, removing budget limiting issues and excessive deployment costs. No capital investment or software purchase is required.  

Edited by Amanda Ciccatelli


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CCC Information Services Selects Oracle Fusion Middleware

- Alert) Fusion Middleware 11g is an application infrastructure foundation. The solution allows companies to create and run efficient, intelligent business applications and maximize IT efficiency through modern hardware and software architectures. Oracle Fusion Middleware 11g is the only middleware available from any vendor.

Oracle recently announced that CCC Information Services selected Oracle Fusion Middleware to provide improved performance to its installed customer base.

CCC will use an Oracle WebLogic Server, Oracle SOA Suite 11g, Oracle Coherence and other Oracle Fusion Middleware products, including Oracle Identity Management, Oracle JDeveloper and Oracle WebCenter to take pressure off its technology environment.

The company will also improve its ability to provide improved solutions to customers by reducing development time, the company stated in a press release.

“CCC’s relationship with Oracle has proven to be very valuable,” said Pervinder Johar, CTO and EVP Global Technology (News - Alert) and Products for CCC Information Services Inc. “The Oracle solution has helped CCC improve our internal development run rate and offer more creative solutions to our clients.”

Oracle SOA Suite 11g is an integrated, best-in-class set of products that help customers quickly design, integrate, deploy and manage efficient and adaptable business applications.

TMC’s (News - Alert) Tanya Palta recently reported Lee County Electric Cooperative (LCEC) adapted Oracle Utilities Meter Data Management, Oracle Utilities Smart Grid Gateway (News

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