Patton Launches Redirection Service for Customers

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T-Mobile USA Lost 557,000 Subscribers in Q2, Gained Prepaid Customers

It's gotta hurt being the only major U.S. carrier without the iPhone, and the proof of this dilemma is certainly being shown in T-Mobile USA's second-quarter, during which time more than half a million subscribers jumped ship for greener pastures.

T-Mobile USA has announced second-quarter 2012 financial results and it's a good news/bad news kind of scenario -- but no matter how you slice it, it's gotta stink to be the only major U.S. carrier without the iPhone.

The bad news is the company shed 557,000 customers on the more lucrative postpaid (contract) plans. That pales dramatically in comparison to the 187,000 new customers the carrier added in the first quarter, and it's almost four times the number of postpaid customers it lost in Q2 2011.

The only bright spot in this grim news is that the company gained back 227,000 customers on the prepaid side of the business, which undoubtedly includes a fair number of unlocked iPhones, despite those users being stuck on slower 2G EDGE data speeds.

All in all, T-Mobile USA's Q2 net income is actually up 3.5 percent over the previous quarter, although the number dipped by 2.4 percent from the same quarter last year. Deducting the prepaid gains from the postpaid losses, the company would up with a net loss of only 205,000 customers.

The better news for T-Mobile customers is the company's 4G LTE plans are marching onward, and should roll out next year. The magenta carrier also plans to add prepaid service at 8,700 more third-party stores during Q3, so the company clearly hopes to capitalize on its popularity as a GSM safe haven from AT&T.

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How Machine-to-Machine Solutions Improve Uptime, Provide High Value to Customers, Cut Costs and Increase Productivity

AT&T services simplify deployment of M2M wireless solutions by providing expert assistance and tools to help define, build and support the M2M solution that's right for you.

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Southwest Airlines Cargo Companion Gives Customers Visibility of Valuable Shipments

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Five9 and Birst Partner to Deliver Business Analytics, Dashboards to Five9 Customers

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Metro Ethernet Provider Frontier Communications Seeks to Retain California Customers

- Alert). In reaction to this merger, Frontier is ramping up its efforts to woo former SureWest businesses to sign up for Frontier’s VoIP and metro Ethernet services. Since Frontier is an established brand in the Elk Grove area, it hopes to leverage that reputation to pick up more customers.

Frontier has touted the ease of switching from SureWest, assuring customers that they should be able to transition to the new provider without penalties or hassles. The California Public Utilities Commission has mandated that customers newly moved to Consolidated can terminate service without having to pay any fees, even if their contracts are not up.

Recently, Frontier acquired Verizon’s (News

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Verizon Wireless Teams with Comcast for Indiana Customers

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T-Mobile Lowering Costs for Customers with New Call Center Outsourcing Plan

Important Conference Helps Organizations Choose the Right Outsourcing ProviderRecently, INSIGHTS organized the annual Middle East Call Center 2012 show in Dubai, which will feature a special stand-alone conference track based upon the importance of call center outsourcing.

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NextUC's UCaaS Services Offering Enjoys Increased Usage by Customers

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »  

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Business VoIP Provider Nextiva Helps Customers Save Money

Now if you are seeking a phone that power HD-Voice codecs and technology, the Polycom 550 is the ideal solution to help your business enhance sound quality now and in the future. When seamlessly integrating the Polycom 550 with Nextiva’s network, you will be truly astonished of how clear the other party on the call sounds even if they are located around the globe.

The business VoIP provider offers two distinct plans that can meet your individual company needs. The Nextiva Office Pro enables small businesses to continue to enhance their footprint, drive productivity and reduce phone services by almost half. Starting at $34.95, this offering delivers a next-generation business phone system and because it is in the cloud you only pay for what you need. On the other hand, Nextiva Office Enterprise allows for your workforce to be much more mobile, connecting colleagues located in multiple offices. This innovative plan starts a $44.95.

Currently available to all Nextiva clients, according to the company it “works hard to deliver the lowest possible rates to clients and hopes to inform you in the near future of even bigger discounts.”

Last month, TMCnet reported that the company has received a new round of funding from private equity and venture capital investors. With this newly accessible capital, the organization will be able to make some significant enhancements to its VoIP platform, in addition to hiring at least 100 new employees throughout this year.

“At Nextiva, we take pride in our ability to secure ongoing relationships with new customers and hire the best and brightest talent to deliver amazing service to them,” Yaniv Masjedi, VP at Nextiva, said in a statement.

Edited by Amanda Ciccatelli

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What Your Customers Expect You to Know about Gateway Reporting

- Alert) CDR Collection and Reporting eliminates these issues by collecting CDR granularity down to the trunk facility level, ensuring accurate CDR collection, processing, and reporting as Infortel Select is now able to differentiate which trunk facility was used for a specific call. This provides a more complete picture of what is happening on the telecom network and ensures the call detail needed to produce accurate Traffic and Trunk reports, cost allocation and tenant billing.

Mitchell Weiss, director of Product Strategy at ISI Telemanagement Solutions (News - Alert), commented; "Due to increased use of H.323 gateways and Session Border Controllers such as Cisco CUBE, concerns were raised that CDR from the CUCM could no longer provide the granularity needed to determine which trunk facility carried a given call. Gateway CDR Collection and Reporting eliminates these potential issues and users can now be certain they are fully utilizing Infortel Select's key features."

ENSURE ACCURATE TRAFFIC ANALYSIS AND EXPENSE REDUCTION 

By collecting CDR at the trunk facility level, you can be certain you are maximizing your ability to analyze usage across your entire enterprise. On demand report access eliminates the need to wait for vendors or carriers to perform traffic studies and User-defined reporting filters makes modeling new network planning configurations quick and painless. Run trunk and traffic analysis reports to eliminate excess, identify unused extensions, and track usage.

CARRIER BILL RECONCILIATION 

Gateway CDR Collection and Reporting now supports a carrier CDR feed allowing you to quickly match carriers to the PBX CDR in order to identify discrepancies at the call detail level. Flexible reporting options help ensure results are aligned to the selected carrier, circuits, and billing cycles and helps you to identify carrier billing errors including call duration discrepancies and calls not made by your organization.

COST ALLOCATION AND TENANT BILLING 

By knowing which trunk facility carried a given call, you have the capability to allocate true usage-based call costs back to responsible parties. Produce telecom bills for tenants, contractors, vendors, or guests using your phone system.

To learn more about Gateway Reporting, we invite you to an ISI Webinar on "The Ins-and-Outs of Gateway Reporting" on May 24th at 11am CT. Click here to register today.

For more information on Gateway Reporting please email us at:  info

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Lack of 'Enlightenment' Leaves Customers in the Dark About Smart Grids

Featured Whitepapers A Guide on the Challenges and Opportunit… January 12, 2012 The Hidden Challenge in Meter Data Manag… January 12, 2012 Competing in the information era: A smar… November 01, 2011 Achieving the Gold Standard in Data Prot… June 18, 2010 Realizing the OpenADR Demand and Respons… June 10, 2010

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Cloud Sherpas and CipherCloud Announce Partnership to Bring Security to Cloud Customers

- Alert) Apps Certified Deployment Specialists engaged throughout its organization.

According to Dev Ghoshal, senior vice president of operations at CipherCloud, “By working together, Cloud Sherpas and CipherCloud are able to help organizations worldwide that otherwise would not be able to move to the cloud. Cloud Sherpas has helped more than 1.5 million users with the process of implementing Salesforce and 'Going Google.' We are excited to be working with them as they strive for the next 1.5 million.”  

Data privacy, data residency, compliance, and security are continuing concerns with cloud adoption. Many of the top hosting providers now offer cloud services and adequate encryption tools for sensitive data have been slow to implement.

In addition to the economic advantages of an on-demand computing environment, these companies enjoy the flexibility of being able to scale their services up or down to accommodate changing needs or business requirements, without having to invest in new equipment. Yet while any type of company that requires application hosting could benefit from the provisioning of computing resources as a service, these companies do not want to expose sensitive data via the public cloud.

“Security in the cloud is a paramount issue for our customers, particularly for those facing regulatory requirements in the financial and health care industries and customers in countries with data residency requirements,” said Eran Gil, SVP, global business development, Cloud Sherpas. “Several organizations have already approached us with interest in CipherCloud's cloud data protection gateway.”  

CipherCloud's award-winning technology secures sensitive customer data across multiple public and private cloud applications without impacting functionality or performance. The solution uses comprehensive security controls including strong encryption, tokenization, activity monitoring, and malware detection. CipherCloud has been recognized by Gartner (News

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QTS Launches Build-to-Suit Solutions for Enterprise Customers

MSPAlliance MSPWorld™ The World’s Premier ManagedServices and Cloud Computing Event The MSPWorld 2012 conference will focus on: Managed Services Leadership Course for Executives Financial and Business Matters Facing Cloud and MSPs Managed Services Professionalism & Ethics Strategies for Evaluating Vendors Managed Security Cloud Infrastructure Development, Management, and Provisioning Managed Services NOC & Help Desk Practices

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Customers Discover a New Use for Sonasoft's Email Archiving Solution

Resource Center How to add an autodiscover record in a DNS (Exchange 2010) How to check the size of a mailbox (Exchange 2010) How to configure a Sender Policy Framework (SPF) record (Exchange 2010) How to make an Offline Address Book and an Out of Office Assistant work (Exchange 2010) How to forward emails from an external domain to a Sherweb mailbox (Exchange 2010) Customer Testimonials Dale Coffing"I wanted to get in touch since I am a new customer and I really haven't had the need to contact you. I started a little over 4 months ago and I just wanted to say everything works. You all are a great example of how a service should work in that it simply works and I never need contact you. I know that seems like "so what?" but for the excellent pricing that SherWeb offers I must say I was a little hesitant to use you at first. Since I use a Windows Mobile 6 phone it was important to me to have an Exchange 2007 server so that the awesome new and additional features would be available to me on my phone. Thanks for being so good that I never need to call yet I know you are only phone call away if needed." Tim Tucholka"I just signed up with your Exchange and BlackBerry service, and WOW am I impressed! It took me less than 20 minutes to sign up, set my mx records, sign in and activate my BlackBerry sync. You guys really have a slick system setup here! Thanks!!"

Email Hosting Home

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Boeing and Embraer Association to Benefit Customers

Seven Criteria for Identifying the Best Contact Center Technology Partner:

Migrating enterprise technology into the cloud has become a top priority for large companiesand small to medium-sized businesses alike-and for good reason. Cloud technology lowersthe total cost of ownership (TCO) of technology hardware and software, smoothes the costcurve of scaling key organizational functions, and clears obstacles from the road to workforcevirtualization. Download Now --

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RIM Rolls Out BlackBerry Mobile Fusion MDM for Enterprise Customers

By Jayashree Adkoli, TMCnet Contributor
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The market for Mobile Device Management (MDM) software – which secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises – is on the rise, as the demand for mobile devices has increased and is emerging as one of the primary technologies used by enterprises to secure smartphones or tablets.

The investments on MDM suites have also increased, as businesses have been working to gain some level of control over employee-owned endpoints. Cashing-in on this trend, Research In Motion (RIM) has launched its RIM's next-generation mobile device management (MDM) solution, BlackBerry Mobile Fusion for enterprise customers.

Facilitating a cost-efficient, secure, reliable and scalable solution, the new highly-anticipated MDM solution can consolidate the management of smartphones and tablets running BlackBerry OS, including support for BlackBerry PlayBook and future BlackBerry 10 devices, as well as other mobile OS such as Android (News - Alert) and iOS.

Offering a single, unified, web-based console for easy management of all devices, the new BlackBerry Mobile Fusion integrates advanced features and security architecture of BlackBerry (News

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Conferencing Outfit Arkadin Helps Customers, Partners Expand their Horizons

By Paula Bernier, Executive Editor, TMC

Arkadin (News - Alert) is investing in the channel and plans to develop additional initiatives on that front going forward. That’s the word from Scott McMaster, vice president of sales at the company, which sells audio and web conferencing services and unified communications solutions.

The company’s strategy revolves around integrating best-of-breed solutions, he said, so Arkadin is one part SaaS (News

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Lowe’s Uses iPhone to Put Power In Hands of Employees and Customers

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Calabrio Call Recording Solutions Now Available to Cisco MediaSense Customers

By Rajani BaburajanTMCnet Contributor

Calabrio (News - Alert), a provider of enterprise call recording and contact center workforce optimization software, announced the availability of Calabrio solutions for Cisco's (News

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