Genesys and Telekom Deutschland Announce New Cloud-Based Contact Center Solution

to now benefit from the world's leading contact center software."

Genesys, a provider of customer experience solutions, recently expanded its relationship with Empirix. As per the agreement, the companies will now jointly offer Genesys Testing as a Service (GTaaS) powered by Empirix (News - Alert) to their mutual customers. This flexible test service enables contact centers to quickly and cost-effectively ensure the customer-agent experience prior to deployment. GTaaS preempts issues from impacting live environments and speeds ROI by accelerating the deployment of new contact center investments.

The companies have come together to offer end-to-end testing of IP, contact center, unified communications and mobile solutions, with no equipment to purchase.

GTaaS combines industry-leading Empirix Hammer Test technology with customizable services for validating the scalability and performance of new or modified voice self-service applications and the infrastructure and networks they rely upon. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker
More on Outbound Call Centers » Please enable JavaScript to view the comments powered by Disqus. community comments powered by Disqus Free TrialView DemoFree QuoteFree Webinars
Virtual Call Center FeaturesRegister for our Community eNewsletterSign Up to receive daily news alertsCase Studies

View the Original article

MSPNews and RapidFire Tools Announce a Webinar on Cloud Data Protection Solutions

tmcnet.com

 

Edited by Braden Becker


Related Webinar Articles Hosted is the Way to Go for Today's Contact Center Network Assessment Services Provide a Simple and Cost Effective Value Add for MSPs Telecom Platform Deployment Ramps Up, Shows No Signs of Slowing Down Any Time Soon Mobile Device Management Erupts Like a Volcano on the Enterprise Scene

View the Original article

Cloud Sherpas and CipherCloud Announce Partnership to Bring Security to Cloud Customers

- Alert) Apps Certified Deployment Specialists engaged throughout its organization.

According to Dev Ghoshal, senior vice president of operations at CipherCloud, “By working together, Cloud Sherpas and CipherCloud are able to help organizations worldwide that otherwise would not be able to move to the cloud. Cloud Sherpas has helped more than 1.5 million users with the process of implementing Salesforce and 'Going Google.' We are excited to be working with them as they strive for the next 1.5 million.”  

Data privacy, data residency, compliance, and security are continuing concerns with cloud adoption. Many of the top hosting providers now offer cloud services and adequate encryption tools for sensitive data have been slow to implement.

In addition to the economic advantages of an on-demand computing environment, these companies enjoy the flexibility of being able to scale their services up or down to accommodate changing needs or business requirements, without having to invest in new equipment. Yet while any type of company that requires application hosting could benefit from the provisioning of computing resources as a service, these companies do not want to expose sensitive data via the public cloud.

“Security in the cloud is a paramount issue for our customers, particularly for those facing regulatory requirements in the financial and health care industries and customers in countries with data residency requirements,” said Eran Gil, SVP, global business development, Cloud Sherpas. “Several organizations have already approached us with interest in CipherCloud's cloud data protection gateway.”  

CipherCloud's award-winning technology secures sensitive customer data across multiple public and private cloud applications without impacting functionality or performance. The solution uses comprehensive security controls including strong encryption, tokenization, activity monitoring, and malware detection. CipherCloud has been recognized by Gartner (News

View the Original article