Genesys and Telekom Deutschland Announce New Cloud-Based Contact Center Solution

to now benefit from the world's leading contact center software."

Genesys, a provider of customer experience solutions, recently expanded its relationship with Empirix. As per the agreement, the companies will now jointly offer Genesys Testing as a Service (GTaaS) powered by Empirix (News - Alert) to their mutual customers. This flexible test service enables contact centers to quickly and cost-effectively ensure the customer-agent experience prior to deployment. GTaaS preempts issues from impacting live environments and speeds ROI by accelerating the deployment of new contact center investments.

The companies have come together to offer end-to-end testing of IP, contact center, unified communications and mobile solutions, with no equipment to purchase.

GTaaS combines industry-leading Empirix Hammer Test technology with customizable services for validating the scalability and performance of new or modified voice self-service applications and the infrastructure and networks they rely upon. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker
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Research Shows Cloud-Based IVR Solutions are Both Safe and Effective

PlumVoice

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Allison Boccamazzo


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Cisco's Cloud-Based Video Conferencing Changes Name

- Alert) said it will cut about 1,300 jobs – or two percent of its workforce – as part of its restructuring of the company, TMCnet reported.

“We are performing a focused set of limited restructurings that will collectively impact approximately two percent of our global employee population,” the company said in an e-mailed statement.

Last year, Cisco started a plan to cut expenses by $1 billion in an effort to make the company leaner and more efficient, which included cutting about 10,000 jobs in July 2011. Last spring, the company said it planned to cut 15 percent of its workforce.

In its earnings statement in May, Cisco reported Q3 net sales of $11.6 billion, net income of $2.2 billion and non-GAAP net income of $2.6 billion.

To find out more about David Tucker, Vice President and General Manager Small Business Business Unit (SBBU), and Cisco, visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Tucker will be a keynote speaker at the event. For more information on ITEXPO West 2012 click here.

Edited by Brooke Neuman




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Esnatech Cloudlink 2.0 Integrates Cloud-Based Productivity Apps with Cisco Solutions

- Alert) Apps that Cloudlink give us, it’s easy for our employees to stay connected with colleagues and customers no matter where they may be.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Brooke Neuman
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Arkadin Launches Cloud-Based Video Conferencing Service

5 Considerations When Creating a Unified Communications Strategy
More businesses are turning to next-generation IT solutions in an effort to meet the demands of a stubbornly slow economy coupled with the challenges of operating in an increasingly connected world. Companies realize that in order to thrive in today's economic climate, they must be more agile and efficient than ever. One solution that has proven essential to helping businesses achieve these goals is unified communications.

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MobiTV to License Cloud-based DVR to Service Providers

Fully Engaged Audiences And here's the Pitch! - Via Video Tell Me Your Stories - A Call for Video Experiences! Smile! You're on Candid, HD, Affordable and Easy-to-Deploy Camera Supporting Video - The Infrastructure Imperative View allBlogs Video World Conference & ExpoThink Visual to Expand Your Brand
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Cloud-based Call Centers and Hosted IVR Provide Big Benefits

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Conceptshare Uses Zaplee to Deploy Cloud-Based Call Center

Contact Centers Made Simple by 3CLogic 3CLogic News Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
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Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge. Read More » 3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
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Canadian Blood Services Deploys Descartes' Cloud-based Transportation Management Solution

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Angoos Debuts KnowledgeSCORE Cloud-Based Predictive Sales Analytics Solution for CRM

Residential Finance Corporation realizes an 80 percent increase in conversion rates using Leads360 Software. Webinars view more Extreme Lead Management: Featuring 3 Innovative Use Cases

April 12, 2010 - Watch as we take you through three use cases to illustrate how following best practices can help your business take flight.

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March 11, 2010 - Understand how to leverage on-demand and automatic eligibilty pricing in combination with Leads360.

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February 17, 2010 - Learn the ins and outs of a CRM implementation, and how a lead management system may be the missing piece in the sales process puzzle.

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Why the PBX is Out and Cloud-Based Switching is In

Cost Efficiency of the Cloud: A significant trend in networking and telephony is set to radically alter the economics of call centertechnology in favor of the buyer and lead to broader adoption of cloud contact tools in 2011. › View Now

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North Carolina Senior Care Council and VoxNet Bring Cloud-Based Phone System to Service

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Swedish Call Center Drives Revenue Growth with New Cloud-based Solution

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AppNeta in Pact with Anritsu to Deliver Cloud-Based Network Performance Monitoring Services

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Cloud-Based IVR Provides More Options, Benefits for Businesses

"ivr, interactive voice response, ivr solutions, ivr applications, hosted ivr, ivr vendor, ivr company, ivrs, ivr technology, phone ivr, web ivr, ivr system, interactive voice response system, ivr hosting are all provided by Angel" /

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Amazon's CloudSearch Aims to Break New Ground in Cloud-based Searching

- Alert) AppEngine, Amazon’s EC2 has set the bar high. Now with advanced cloud searching, users can access faceting and fielded search, relevance tracking and stop words. CloudSearch customers interface with the technology manually using the AWS management console or programmatically through CloudSearch APIs.

According to Amazon, CloudSearch is flexible enough to provide search for a wide range of applications. Given the significant investment being made in cloud computing by many of the world’s leading companies, it is possible that this new search function will be a true differentiator. Searches are performed using search instances, of which there are three sizes (small, large and extra large), which range in price from $0.12 to $0.68 per hour. As a customer's data grows, CloudSearch can automatically scale to up to 50 search instances, a number that Amazon says will increase over time.

Edited by Jamie Epstein
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Cloud-based Contact Center Solutions from LiveVox Recertified by Verizon Business

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Technology has a way of simplifying a process. About a hundred years ago, the few people who had cars needed hand cranks to start their car engines. Now cars are ubiquitous and folks can even start them without a key. The cloud brings several benefits to contact centers but a crucial one is its ability to deliver a simpler and better operating model to what

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Xchanging and YTL Communications to Offer Cloud-Based Services in Malaysia

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Significant Increase in Remote Cloud-based Workers Likely by 2020, According to Intergence

By Kerry Doyle Contributing Writer

Today, mobile devices combined with the cloud can fulfill most computing tasks, and any tradeoffs are outweighed in the minds of the user by the convenience and flexibility provided by the mobile devices. The emergence of more-natural user interface experiences is making mobility practical. As companies seek to bridge the divide between work and outside-the-office environments, and the different levels of technology found there, they need to have clearly articulated technology policies that will support workers while maintaining corporate security. That seems to be only one of the concerns in the latest brief outlining how using cloud services benefits mobile workers and those operating virtual offices.

Dr Steven Turner, vice president of IT optimization consultancy Intergence, predicts that by 2020, around 80 percent of employees may be working outside their organization. Increasingly, knowledge workers today expect instant online access via the types of laptops, smartphones, and tablets they use outside of work. IT’s ultimate goal is to harness the trends behind consumerization that will increase employee engagement and productivity while alleviating their own tech burden. One of the largest challenges for IT teams within a small business is trying to predict what services will be needed in the future if technology circumstances suddenly change.

The problem is that they’re changing all the time. The increased use of smart devices in the workplace poses significant control and support problems for IT. Data security is another issue because corporate information can be compromised through lost or stolen technology.

Mobile devices, especially laptops, also increase the possibility of malware infiltrations and viruses that can easily spread throughout a small company. According to Dr. Turner, “…if

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