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The Importance of Taking Contact Centers to the Cloud with 8x8

- Alert) in booth #808. For more information on ITEXPO West 2012 click here.

Edited by Rachel Ramsey
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Interactive Intelligence Launches Interaction Edge Aimed at Enterprises, Contact Centers

Today, global provider of unified IP business communications software and services, Interactive Intelligence Group released its newest product: Interaction Edge.

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Contact Centers, Unified Communications, the Cloud and You

L.I.S.T. Incorporated
Jill Olsen,
Vice President Client Services
(914) 765-0700 x105
Fax (914) 765-0046 www.l-i-s-t.com www.definitivedatabase.com

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LiveVox Communicator Enables Contact Centers to Quickly and Easily Access Benefits

Cost Efficiency of the Cloud: A significant trend in networking and telephony is set to radically alter the economics of call centertechnology in favor of the buyer and lead to broader adoption of cloud contact tools in 2011. › View Now

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U.K. Home Shopping Company Shop Direct to Close Two Contact Centers

Amazon to Open Customer Service Center in Winchester, KY, Employ More than 550
Internet retail giant Amazon.com recently announced it will open a new customer service center in Winchester, Kentucky, which will provide more than 550 full-time and 600 seasonal jobs to the area by 2017. The new Winchester location will handle customer calls and emails and will also provide technical support.

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Data Centers Serve as Growth Engine for Ethernet Switches

direct attach and 10G Base-T. We further anticipate that in 2014, small and medium businesses will upgrade to 10 GbE. Looking towards the second half of the decade, 40 GE and 100 GE switches will be an important growth driver for the Ethernet switch market,” stated Weckel.

Besides data centers, the other three main deployment locations for Ethernet switches include the  Enterprise (e.g., campus and branch office), small and medium businesses (SMBs), and carrier Ethernet services. Major Ethernet switch vendors discussed in the report include Alcatel-Lucent, Cisco (News

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TelcoDepot.com Announces Special Phone System Offering for Call Centers

Subscribe Now Video Showcase Interview with SIP Print's Jonathan Fuld, CTO SIP PRINT Events SIP Print is here, come meet us at...

Enterprise Connect
Mar 26-29, 2012
Orlando
› Learn More
1-The Wings over the Rockies Air & Space Museum
April 25, 2012
7711 East Academy Boulevard #1
Denver, Colorado 80230-6929

2-F1 Race Factory
May 16, 2012
317 S. 48th StreetPhoenix, Arizona 85034

The IT Summit
May 16, 2012
Denver, Colorado
› Learn More SIP PRINT RELEASES

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Long Live Free Call Centers

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TantaComm Protect Product Suite Gives Call Centers Flexible PCI-Compliance Options

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Call Centers in Maine to Help Unemployed

J.C. Penney to Close One of Three Call Centers in Cost Savings Move
American retailing giant J.C. Penney continues to streamline its operations and reduce expenses, and news services are reporting today that the latest manifestation of this effort includes an announcement the company plans to lay off 600 employees from its corporate headquarters. This number translates to about 14 percent of the company's staff at that location. J.C. Penney also plans to close one of its three call centers in July of this year, further offloading another 300 jobs. That call cent…

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