Acobot Enables Its Chat Bot to Be Easily Integrated with HelpOnClick

Live Chat Buyer's Guide:
If you've started investigating solutions then you also know there are a confusing number of choices available. Here are ten questions that can help you to find the right product for your business.

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mopay Direct Carrier Billing Program Enables Easier Switched Access Pricing Capabilities

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LiveVox Communicator Enables Contact Centers to Quickly and Easily Access Benefits

Cost Efficiency of the Cloud: A significant trend in networking and telephony is set to radically alter the economics of call centertechnology in favor of the buyer and lead to broader adoption of cloud contact tools in 2011. › View Now

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Cloud Telephony Enables Flexibility and Efficiency in UC Solutions

- Alert) option delivers a variety of virtualized applications to support that steady trend toward cloud-based innovations. As professionals and consumers continue to become more mobile and rely on their smart devices for communication and information, the need and demand for cloud telephony will continue to grow. 

Those companies already on board are likely to dominate as they enjoy a competitive advantage.  

Edited by Juliana Kenny

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Online Project Management Enables the Truly Social Enterprise

DOWNLOAND NOWBridging the delivery gap:
How to unify your sales and services organizations

This whitepaper details for Service Delivery Managers, Project Managers and Executive Managers howClarizen's integration with Salesforce CRM supports and promotes Professional Service Best Practices, andhelps bridge the delivery gap that companies face when their commercial teams and service delivery teamswork in separate systems.

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New Digital Office Switch Simulator from GL Enables IP Fax Capabilities

Customer testimonial video
Cisco AXP–XMediusFAX FoIP solutionInterview with Sagemcom at Interop New York 2010Healthcare Partners pleased with XMediusFAX SP & EnterpriseSagemcom Q4 2009 IP fax overview--

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Big Data Enables Healthcare to Process Massive Amounts of Data for Clues into Illness

By Deborah Hirsch TMCnet Contributor

It’s only just being talked about, but it’s been around for awhile. The name is clean, simple and says it all. Big Data — the ability to crunch the massive amounts of data out there and process and interpret it, according to Ben Rooney of the Wall Street Journal.

TMCnet contributor Nathesh recently reported that a study by research firm IDC has shown that “the Big Data technology and services market is growing at 40 percent a year and by 2015 will reach $16.9 billion” – seven times the overall information technology and communications business growth rate.

Healthcare is one of the places it may play out most.

In the past, wrote Rooney, healthcare was one doctor looking at one patient with only the information the doctor had at that time. But what if a doctor has access to thousands, or even tens of thousands, of people? And all the data that goes with them?

Acquiring medical data has historically not been easy, wrote Rooney, as it is “wrapped in layers of regulations and stringent safeguards and is expensive to collect.” Even more difficult to interpret and use, it hasn’t represented the whole population – just the ones who are sick.  

So while health services can already collect information from laboratories, hospitals and front-line doctors, the problem is that “It is massively skewed. It is highly biased by the people who go to doctors; the ill, the hypochondriacs and the elderly,” Shamus Husheer, CEO of Cambridge Temperature Concepts, told Rooney.

Big data is no stranger to other industries. It’s storage technology is being used to power advanced research across universities and to extract clinical and operational data from iPads and digital pens “for visualization into dashboards and drill-down analyses and in the creation of reports.”  

One of the applications in the healthcare world made by Husheer's company using big data is a sensor that women wishing to conceive wear 24 hours a day “which records movement and changes in body temperature (an indication of ovulation), up to 20,000 readings a day,” valuable information that is obtained only through searching through mounds of data.

Edited by Braden Becker
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Easy VoIP Migration Enables the Hosted Predictive Dialer

 By Susan J. Campbell, TMCnet Contributing Editor

In the call center environment, leaders are often exploring applications and enhancements that can drive increased efficiency to keep the cost per call at the lowest amount possible, without sacrificing customer care. The implementation of the hosted predictive dialer is a great place to start. 

A recent LiveVox (News - Alert) white paper explored the potential in the migration to Voice over Internet Protocol (VoIP), highlighting the fact that complexities that were once a common element within the migration are a thing of the past. Today, advancements in VoIP and cloud technologies make VoIP a simple and easy platform to implement. The same is true for hosted predictive dialer.

To truly grasp the simple path to VoIP, it’s important to understand why it was considered complex in the first place. Part of the challenge is the inherent complexity that tends to accompany the word, “Migration” as it suggests large and complex projects that tend to be met with challenges and obstacles that cause more trouble than the benefits the migration aims to deliver. 

For technology, such as the hosted predictive dialer, to have the intended benefits, it has to be easy and immediate in its deployment. In the call center, a migration may bring to mind a rip-and-replace process to change the core call center infrastructure and telephony. The idea of developing strong ROI in this case is a much bigger challenge. The good news is, you don’t have to launch a complex migration process as a simply path to VoIP exists. 

Standards in the industry have certainly simplified things, while they are also crucial in technology. They can also be valuable in speeding innovation and increasing the usefulness of a product. When standards are lacking between IP/PBX (News - Alert) vendors and phone carriers, enterprise-class VoIP networks can’t mesh together seamlessly and problems immediately emerge. 

Today, carriers and IP/PBX providers adhere to industry standards and seamlessly tie together multi-site, multi-country contact centers. Secure VoIP is now provided by carriers, and when this VoIP is combined with SIP standards, call centers can easily link their sites and agents throughout the world, without hardware. This means the hosted predictive dialer can be used efficiently by a team of agents located throughout the world. 

LiveVox positions its solutions in the market to enable the seamless, one-step path for secure VoIP to enable today’s call center to access hosted predictive dialer technology, as well as other hosted capabilities to drive the cost-effective operation of the hosted call center. Its LiveVox Communicator is a softphone application integrated with the LiveVox platform to support interactions securely in the LiveVox Private IP Cloud. 

If you’re searching for a more efficient method to support your customers throughout the world, hosted solutions make that possible, without significant upfront investments. Now that the migration to VoIP can be a one-step, easy process, it may be time to consider the change.

Edited by Juliana Kenny
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