What Your Customers Expect You to Know about Gateway Reporting

- Alert) CDR Collection and Reporting eliminates these issues by collecting CDR granularity down to the trunk facility level, ensuring accurate CDR collection, processing, and reporting as Infortel Select is now able to differentiate which trunk facility was used for a specific call. This provides a more complete picture of what is happening on the telecom network and ensures the call detail needed to produce accurate Traffic and Trunk reports, cost allocation and tenant billing.

Mitchell Weiss, director of Product Strategy at ISI Telemanagement Solutions (News - Alert), commented; "Due to increased use of H.323 gateways and Session Border Controllers such as Cisco CUBE, concerns were raised that CDR from the CUCM could no longer provide the granularity needed to determine which trunk facility carried a given call. Gateway CDR Collection and Reporting eliminates these potential issues and users can now be certain they are fully utilizing Infortel Select's key features."

ENSURE ACCURATE TRAFFIC ANALYSIS AND EXPENSE REDUCTION 

By collecting CDR at the trunk facility level, you can be certain you are maximizing your ability to analyze usage across your entire enterprise. On demand report access eliminates the need to wait for vendors or carriers to perform traffic studies and User-defined reporting filters makes modeling new network planning configurations quick and painless. Run trunk and traffic analysis reports to eliminate excess, identify unused extensions, and track usage.

CARRIER BILL RECONCILIATION 

Gateway CDR Collection and Reporting now supports a carrier CDR feed allowing you to quickly match carriers to the PBX CDR in order to identify discrepancies at the call detail level. Flexible reporting options help ensure results are aligned to the selected carrier, circuits, and billing cycles and helps you to identify carrier billing errors including call duration discrepancies and calls not made by your organization.

COST ALLOCATION AND TENANT BILLING 

By knowing which trunk facility carried a given call, you have the capability to allocate true usage-based call costs back to responsible parties. Produce telecom bills for tenants, contractors, vendors, or guests using your phone system.

To learn more about Gateway Reporting, we invite you to an ISI Webinar on "The Ins-and-Outs of Gateway Reporting" on May 24th at 11am CT. Click here to register today.

For more information on Gateway Reporting please email us at:  info

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