Soffront's Customer Relationship Management Solution Improves Customer Acquisition

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Cloud Computing Tools Improve Customer and Company Relationship

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Customer Relationship Metrics Adds To Managed Call Center Analytics Services

TMCnet Contact Center Solutions Week in ReviewThis week was awash in contract center solutions items, spanning all aspects of the industry. From financial results to the increased importance of social media integration to analytics, there's a lot to digest.Possibly the most interesting development was the first-quarter financial results of community sponsor Interactive Intelligence.

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Customer Relationship Metrics Announces New Suite of Managed Desktop Analytics Services

ExponentHR Deploys MaxACD Contact Center Solutions for Microsoft LyncWhen human resources information system ExponentHR started to see substantial growth at the start of 2011, it began switching the Cisco infrastructure of its call center over to Microsoft's unified communications platform - Lync.

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iGrafx Expands Relationship with Regal Beloit

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