iPhone and iPad resouces: Predictive

Showing posts with label Predictive. Show all posts

Saturday, October 6, 2012

TMCnet Free Predictive Dialer Week in Review

Video of the Week Featured Case Study System wide adoption of a VoIP solution
Kunnect conducted a pilot deployment of a hosted, open standards, session initiation protocol (SIP)-based voice over Internet protocol (VoIP) solution at one of its medium-size corporate sites in California, USA ...

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Sunday, September 16, 2012

TMCnet Free Predictive Dialer Week in Review

Tuesday, September 11, 2012

TMCnet Free Predictive Dialer Week in Review

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Sunday, August 19, 2012

TMCnet Free Predictive Dialer Week in Review

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Thursday, August 2, 2012

RedPhone App with Predictive Dialer Capability Now Open Source on Android Devices

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Monday, July 30, 2012

TMCnet Free Predictive Dialer Week in Review

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Sunday, July 22, 2012

TMCnet Free Predictive Dialer Week in Review

Monday, July 9, 2012

TMCnet's Free Predictive Dialer Week in Review

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Saturday, June 30, 2012

Angoos Debuts KnowledgeSCORE Cloud-Based Predictive Sales Analytics Solution for CRM

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Wednesday, May 16, 2012

Mnet Financial Enhances Pre-Collection System with Predictive Dialer Functionality

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Wednesday, April 4, 2012

Arvato-Qualytel øger produktivitet med højde software Predictive Dialer

Verdens største kommunikation og teknologi CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st floor East, Norwalk, CT 06854 USA
Tel: 800-243-6002, 203-852-6800; FX: 203-DU-3326
Generelle bemærkninger: Tmc

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Global Connect Enhances Predictive Dialer Solution with Agent Call Transfer

By Rajani Baburajan, TMCnet Contributor

Global Connect (News - Alert), a provider of a cloud-based predictive dialer and various communications solutions, has just unveiled several new capabilities powered by its GC1 Peak Dialer.

The dialer is hosted in the cloud and features both predictive dialer functionality and automated voice messaging options. The solution now boasts new features which include Call Transfer, One-Click Leave a Message Button, and a Redesigned Agent User Interface/Screen Pop.

The Call Transfer feature allows agents to transfer calls, seek available agents, make a one-click transfer with call introduction, bridge the agents, and transfer agents to available supervisors or to an outside party. The new features in this robust predictive dialer ensure that calls are transferred correctly and answered efficiently.

With the One-Click Leave Message Button, the predictive dialer enables agents to quickly leave the correct message with the right voice. Upon pressing the “leave message” button, GC1 Peak Dialer leaves the correct message and marks the account, freeing the agent to take another call.

To utilize a more graphical interface with single-click commands, the user interface has been completely revamped making the navigation much more seamless with the objective of maximizing the agent's experience and improving his/her efficiency.

Powering other robust features such as multiple dialer modes ranging from predictive to preview to manual dialing; as well as call blending; and a state and federal call compliance module; this dialer can help easily streamline operations in any call center around the globe.

"Global Connect's consistent focus on delivering best-in-class products, outstanding customer care, and a return on investment has allowed the company to remain a top innovator in dialing and communication services for over a decade," said Darrin Bird, chief operating officer of Global Connect, in a statement. "Global Connect has spent each and every day focusing on these pillars of excellence to benefit our clients."

Edited by Jamie Epstein

» More Predictive Dialer Feature Articles

Predictive Predictive Dialer

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Thursday, March 29, 2012

Easy VoIP Migration Enables the Hosted Predictive Dialer

By Susan J. Campbell, TMCnet Contributing Editor

In the call center environment, leaders are often exploring applications and enhancements that can drive increased efficiency to keep the cost per call at the lowest amount possible, without sacrificing customer care. The implementation of the hosted predictive dialer is a great place to start.

A recent LiveVox (News - Alert) white paper explored the potential in the migration to Voice over Internet Protocol (VoIP), highlighting the fact that complexities that were once a common element within the migration are a thing of the past. Today, advancements in VoIP and cloud technologies make VoIP a simple and easy platform to implement. The same is true for hosted predictive dialer.

To truly grasp the simple path to VoIP, it’s important to understand why it was considered complex in the first place. Part of the challenge is the inherent complexity that tends to accompany the word, “Migration” as it suggests large and complex projects that tend to be met with challenges and obstacles that cause more trouble than the benefits the migration aims to deliver.

For technology, such as the hosted predictive dialer, to have the intended benefits, it has to be easy and immediate in its deployment. In the call center, a migration may bring to mind a rip-and-replace process to change the core call center infrastructure and telephony. The idea of developing strong ROI in this case is a much bigger challenge. The good news is, you don’t have to launch a complex migration process as a simply path to VoIP exists.

Standards in the industry have certainly simplified things, while they are also crucial in technology. They can also be valuable in speeding innovation and increasing the usefulness of a product. When standards are lacking between IP/PBX (News - Alert) vendors and phone carriers, enterprise-class VoIP networks can’t mesh together seamlessly and problems immediately emerge.

Today, carriers and IP/PBX providers adhere to industry standards and seamlessly tie together multi-site, multi-country contact centers. Secure VoIP is now provided by carriers, and when this VoIP is combined with SIP standards, call centers can easily link their sites and agents throughout the world, without hardware. This means the hosted predictive dialer can be used efficiently by a team of agents located throughout the world.

LiveVox positions its solutions in the market to enable the seamless, one-step path for secure VoIP to enable today’s call center to access hosted predictive dialer technology, as well as other hosted capabilities to drive the cost-effective operation of the hosted call center. Its LiveVox Communicator is a softphone application integrated with the LiveVox platform to support interactions securely in the LiveVox Private IP Cloud.

If you’re searching for a more efficient method to support your customers throughout the world, hosted solutions make that possible, without significant upfront investments. Now that the migration to VoIP can be a one-step, easy process, it may be time to consider the change.

Edited by Juliana Kenny
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