ExponentHR Deploys MaxACD Contact Center Solutions for Microsoft Lync

- Alert), explained that quickly growing businesses like ExponentHR need to have superior client service. Both Plumer and ExponentHR agree that MaxACD was the best option to meet the company’s needs, due to its extensive integration with Lync and broad range of services specifically tailored for the call center industry.

“We evaluated many options for our contact center solution before we began implementing AltiGen's MaxACD in March 2012,” said Misha Vyazmensky, chief technology officer at ExponentHR. “During our evaluation, AltiGen's MaxACD call center software for Lync set itself apart from competitors with its ease of deployment, performance, reliability and its integration into Lync. With the range of capabilities, our customer service agents can use the exact applications they need to ensure the best possible support for our growing client base.”

Since AltiGen specializes exclusively in working with Microsoft VoIP and UC products, it probably was in fact one of the best choices that ExponentHR could have made in the way of human resources integration to Lync. Larger businesses – especially fast growing ones – need to have a platform they can trust.

They don’t have the time to keep fumbling around, back and forth between mediocre software until finding something that works. The company seems to be satisfied with its decision to go with MaxACD, and that’s good for both sides of business.

Edited by Jennifer Russell


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