The Increasing Importance of Prioritizing E-Mail Data Security

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The Importance of Strategic Planning in Contact Center Transformation

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The Importance of Session Management in SIP Communications

to the SBC, which acts as a firewall,” said Konrad. This firewall is important because it can stop the SIP messages and do what you need them to in terms of measuring for security, quality, and origin, then sending the messages out to the other side, or the PBX (News - Alert). This interference of the SBC allows for more precise pinpointing of latency issues over the network, and security problems if there is an intrusion.

In theory, you can go straight through from the SIP provider to the PBX without the SBC, but the SBC negotiates the interoperability of protocols. If a business has legacy systems, such as an IVR, that is not compatible with a SIP environment, instead of ripping out these legacy systems, the SBC can communicate between the SIP provider and the IVR. “The SBC is the traffic cop and connectivity

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The Importance of Taking Contact Centers to the Cloud with 8x8

- Alert) in booth #808. For more information on ITEXPO West 2012 click here.

Edited by Rachel Ramsey
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Amazon Outage Underscores Importance of Cloud Testing

Rackspace, said, “We wish our friends at AWS and all of their customers the best. Everyone suffers down-time and never at a good time.’”

In April of 2011, AWS suffered an outage in the same Northern Virginia data center that crippled a number of major websites, including Foursquare (News - Alert), Reddit, Quora, Hootsuite and Moby, TechZone reported.

In a nearly 6,000-word document, Amazon detailed the widely scrutinized outage that began just after midnight on April 21. The overly technical explanation boils down to the fact that a human error began a chain of events that is sure to cost Amazon dearly.

The outage initially occurred in the Virginia data center when an erroneous network configuration change was performed during an upgrade to the primary network. Instead of shifting traffic to the other router on the primary network, the traffic was moved onto the lower capacity redundant EBS network. This caused many of the servers to get “stuck,” as Amazon put it.

Edited by Rachel Ramsey
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