Sunday, May 27, 2012

TMCnet Call Center Services Week in Review

VoIP Call Center Platforms Get a Social Network Facelift
According to the latest report from Heavy Reading IP Services Insider, a subscription research service by Heavy Reading, creators of VoIP call center platforms are introducing a wide array of features and functionalities to their offerings. These features are designed to capitalize on the increasing popularity of social networking and a growing usage of mobile devices like smartphones and tablets.

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