Novo 1 Takes Bloom Health's Calls

inContact Appoints Bill Robinson to Boost Global Sales
inContact has extended its executive management team, and will now include industry expert Bill Robinson. Robinson has been appointed as executive vice president of Worldwide Sales, wherein he will be in charge for further developing the company's cloud footprint across the globe.

View the Original article

Rebtel Unleashes Mobile VoIP Calls for Android Tablets

Latest IP PBX Press Release SoTel Systems Announces New SoCallMe and SoClear SIP Services to SMBs and Enterprises

Maryland Heights, Missouri, USA

View the Original article

Speech Analytics Provide Speedy Way to Search Recorded Calls

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

E911 Hosted Solutions Can Prevent Misrouted Emergency Calls

PS/ALI Crisis Connect Integration Platforms Support E911 Solutions for PBX E911 Solutions for VoIP E911 Solutions for Centrex › View All Daily News Alerts E911 Hosted Solutions E-911 911 Software 911 Legislation Crisis Connect
Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus



View the Original article

Kirusa Platforms Handle 600 Million Calls in March

Subscribe to InfoTECH Spotlight eNews InfoTECH Spotlight eNews delivers the latest news impacting technology in the IT industry each week. Sign up to receive FREE breaking news today! FREE eNewsletter

View the Original article

Senator Calls House Bill on NASA Manned Spaceflight 'Silly,' 'Anti-competitive'

Satellite Technology White PapersInnovative Features Mean Major Savings for Cellular Operators Using Satellite Backhaul
With the rising cost of satellite bandwidth and the need for more of it to support an ever increasing number of voice, data and now video services, operators must seek ways to reduce both their hardware investment costs and operating expenses, especially when fierce competition forces them to provide these new services without raising their rates.View More »Satellite Technology FeaturesEURO HAWK UAS Incorporates Newtec Satellite Communication TechnologyDISH Adds Faith-based Streaming Movie Service from GMC TV to On-demand ServiceBoatracs Becomes KVH Value Added Service ProviderEURO HAWK Adopts Newtec's Satellite Communication TechnologyIridium Communications Announces Plans to Operate Inside RussiaBoatracs is Now the KVH Value Added Service Provider for Mini-VSAT BroadbandRSCC, Hughes Enter MOU to Explore Multi-Media Satellite Networks, Services in RussiaNext Generation Satellite, EchoStar XVII Arrives at Launching LocationTowards Smarter Luggage, Travel Bags

View the Original article

Sennheiser Provides Clarity for Phone Calls

Info for Public Sector We support your initiatives, offering products through select channel partners. In addition to supporting all agencies of the federal government , we are also engaged with state, local, county, city and municipal customers. We participate in both GSA and Open Market sales through our authorized partners. Contact our public sector team with any questions, or upcoming opportunities, that you need assistance with.

View the Original article

Major Yahoo Shareholder Calls for CEO to Resign Following Fake Credential Scandal

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

Dolphin Browser for iPhone Gets Voice Control, Calls it Dolphin Sonar

Why Doesn't the iPad Offer More than 64GB of Storage? Sky Gamblers: Air Supremacy Review Waking Mars Review All iPhone Articles

iPadGamesCasesHow-TosAccessoriesJailbreakingiPad RSS

iPad Featured Content

View the Original article

J.D. Power Calls Cadillac A Champion Of Customer Service

By Steve Anderson, Contributing TMCnet Writer

It's been said that a top-notch customer service experience is the key to not only getting new customers, but keeping the old ones. J.D. Power and Associates has recently designated Cadillac as a 2012 Customer Service Champion.

J.D. Power and Associates' Customer Service Champion program takes the opinions of consumers, as relates to 800 different brands across 20 industries, focusing on five key areas: People, Price, Process, Presentation, and finally, Product. It then distilled those customer opinions in those five key metrics down into just 50 brands that were worthy of J.D. Power and Associates' Customer Service Champion ranking. Of the 50 brands that made it into the rankings, only four car brands managed to earn the designation.

Cadillac has earned the designation two years running, thanks to what they describe as a customer-centered approach, using its customer base to affect design processes. Cadillac's XTS sedan, for instance, draws heavily on customer research to provide features like ample trunk space and high-end communications systems and media services. Cadillac also leans toward providing extra face time to customers at the dealership level, a tactic in increasingly short supply with the advent of online shopping, where the potential customer has no face time at all with a vendor.

An old marketing adage declares that customers will tell, on average, ten people about every bad experience they have while far fewer will be told about a good experience. While this adage is often debated by most who hear it, including some who like to introduce the modifier effect social media introduces, the key point is that the customer experience is still a primary driver of a business' fortunes, no matter what size it is.

A designation like J.D. Power and Associates' Customer Service Champion is an important one to have, and visible proof that an organization like Cadillac is doing all it can to ensure the best experience for customers possible.

Edited by Amanda Ciccatelli
» More TMCnet Feature Articles
Related Articles Most Effective Marketing: Combining Social Media and Email Campaigns Polycom Makes Deal with HP and Microsoft Shares Double in Millennial Media IPO Conferencing Outfit Arkadin Helps Customers, Partners Expand their Horizons Airband Continues to Expand, Improve Channel Partner Effort Scantronix Boosts Website Visits with Redesign Executive Shakeup at PayPal President and Co-founder of LivingSocial Steps Down Communications Provider SaskTel International Recognized in Stratecast's '10 to Watch in 2012' Global OSS/BSS Report Featured Whitepapers Free Guide: Dramatically Improve Field Service Performance and Expand your Business 2012 Lead Industry Report CRM Vendor Pricing: Fees, Subscriptions & Hidden Costs Succeeding in the Mobility Game 5 Ways to Increase User Adoption
Please enable JavaScript to view the comments powered by Disqus. comments powered by Disqus Upcoming Events ITEXPO West 2012 October 2- 5, 2012
The Austin Convention Center
Austin, Texas Mobility Tech Conference & Expo October 3- 5, 2012
The Austin Convention Center
Austin, Texas MSPAlliance MSPWorld™ October 3- 5, 2012
The Austin Convention Center
Austin, Texas
DevCon5 DevCon5 provides you with the information and tools you need to exploit the capabilities of revolutionary HTML5 technology
View all

View the Original article