TMCnet Web Editor
What’s better than a hosted call center solution that can reduce costs, increase efficiency and streamline operations? A free call center solution, of course, as it allows next-generation call centers to keep up with increasing demands at no cost to the user.
This week, it was revealed that Kunnect’s free call center solution coined Kunnect Free, is a cloud-based solution in which the company provides all of the necessary hardware, hosting and bandwidth costs. All customers need is a broadband Internet connection and they are ready to get their new and improved call center up and running.
Boasting multiple capabilities including a predictive dialer, an automatic call distributor, CRM scripting, real-time statistics and historical reporting, this free call center solution is perfect for organizations with limited resources.
A predictive dialer is highly efficient technology designed to provide both inbound and outbound calling functions. Using statistical algorithms to cut the amount of time agents spend waiting between conversations, these dialers almost completely eliminate the chance of someone answering when no agent is available to speak to them. In addition, an ACD is a call queuing solutions that leverages important business information to power personalized calls. Through utilizing a skills-based call routing engine, this aspect of the free call center solution directs contacts to the correct person to assist them right away, and boasts real-time and historical management functionality to drive visibility across all divisions of an enterprise.
In other news, Zingaya unveiled Zingaya Enterprise edition, a call center solution with an intuitive platform and API that allow VoIP calls to take place from a browser or a mobile app with only one click required. This call center solution is extremely efficient, freeing up a lot of time that was once spent making a large amount of calls.
“Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets. Companies that depend on their website to drive significant revenues need to assess the impact this migration has on their business and develop new strategies that address the changing medium and venue of web-browsing,” a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies, commented in a statement.
Closing out the week, global provider of call center solutions VPI introduced an innovative, hosted, pay-as-you-go contact center solution, the VPI VirtualSource. This solution is hosted in the cloud, making it the ideal solution for centers that once were fully dependent on both in-sourced and out-sourced contact center agents.
Through being able to use on-demand virtual agents as needed, VPI VirtualSource automates a larger number of inbound and outbound call types and allows agents to focus on more important tasks that typically drive up costs and hurt customer satisfaction.
Check right back here next week to see what is going on in the free call center space!
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