Cable Companies Top List of 'Least Liked' U.S. Firms

- Alert) ranked 14th on the list.

None of those scores is especially unusual. Cable TV companies traditionally score rather lower than the national average for all industries. Fixed network telcos also tend to face obstacles in the rankings. But mobile service providers score no better than fixed network service providers.

Service industries typically score worse than manufacturing because of limited competition and the difficulty of interacting with customers.  Most common complaints include billing issues and customer representatives not being knowledgeable or helpful enough.

It’s probably worth noting, though, that although consumer satisfaction tends to be below average for all the recurring service providers, none of that stops people from purchasing the services at a very high level.

It also wouldn’t appear especially easy for any single provider to consistently provide customer service satisfaction that is markedly different from the other contestants in a single industry, with perhaps one important distinction. Since scores are measurably higher for “other providers,” it might be argued that smaller providers seem to have an advantage over larger providers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Braden Becker

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Auraya Systems, a globally recognized expert on voice biometrics including voice authentication and identity solutions, recently announced nine more firms have joined its Global Partner Network. As the new members of the network, the companies will sell Auraya’s ArmorVox Speaker Identity System in North America, Europe and Australia, according to a press release.

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"Seeking alternatives to meet voice biometrics requirements for their clients, prospective partners inquired soon after we launched ArmorVox earlier this year," stated Jeff LaBombard, vice president, Auraya Systems. "Collectively, they said they wanted a 'partner-friendly' collaborative supplier, a high performance voice identification technology and a favorable pricing model that encourages enterprises to implement automated voice authentication."

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