The Installation process is nothing short of painful for many customers. Well-trained technicians and prompt service can help alleviate the stress of service changes which is usually piled on top of other stressors like relocation. Customers who anticipate a negative experience and are then surprised by a favorable one are much more likely to remain loyal to the service provider. This is where DISH excels.
The American Customer Satisfaction Index is an icon to key business indicators of customer satisfaction about the quality of product or service provided. The Index is updated each quarter with new measurements for different sectors of the American economy.
While DISH Network's performance in the American Customer Service Index is obviously fortunate for DISH Network, it is also good news for LinkUs, a service provider enabling DISH with low-voltage integration of its various databases and infrastructures.
“A win for DISH is a win for LinkUs,” said John Townsend, Vice President of Sales & Marketing at DISH Network. "We're pleased to recognize that our focus on delivering the best installation and hands-on training experience is helping DISH gain recognition with their customers."
Edited by Braden Becker
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