CDW Healthcare Receives HealthTrust Vendor Excellence Award for Second Year

Six Things Hospitals Need to Know About Supporting the Adoption of Smartphones Pagers have been an essential part of healthcare communications for a long time due to their ability to provide reliable communications at a low cost. When pagers emerged on the healthcare scene, they fundamentally changed the way doctors, nurses, and administrators could be notified that... DOWNLOAD NOW

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BenchmarkPortal Awards United Concordia Dental with Center of Excellence Certification

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
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TMC Congratulates CRM Excellence Award Winners

L.I.S.T. Incorporated
Jill Olsen,
Vice President Client Services
(914) 765-0700 x105
Fax (914) 765-0046 www.l-i-s-t.com www.definitivedatabase.com

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8 Tools for Hosted Call Center Excellence

- Alert) Outlook and Salesforce.

Automate business processes and improve customer support with the implementation of self-help portals and social media monitoring. VContactCenter enables the hosted call center to create separate business process management portals, workflows and entitlement paths. Multi-channel operations are readily supported to streamline customer care responses regardless of the channel. Plus, the reporting capabilities in this application provide valuable insight into sales performance.

Measure hosted call center performance and compliance with NICE Systems, distributed through Jenne Inc. Capture, manage and process calls in branches or standalone offices with the NICE Recording eXpress. The NICE Quality eXpress enables the call center to better understand customer intent and gain insights into agent performance.

For the hosted call center that needs to take calls from anywhere in the world, Virtual PBX (News - Alert) Complete with VoIP Anywhere could be the answer. The application allows calls from any high-speed connection, while enabling smaller businesses to leverage the work-from-home agent.

While the hosted call center can benefit from a variety of solutions in the market, the eight tools listed here are a great place to start.  

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IVCi Wins 2012 Excellence in Service Award from Polycom

a unique, innovative customer approach to Polycom services, and excelling in services, customer satisfaction and engagement with Polycom’s services and sales teams,” the company said.

IVCi works with Polycom to offer telecommunication services including HD video conferencing, audio conferencing and the ability for people to collaborate worldwide. Together, the companies say they offer network systems, management and a telepresence that is incomparable to any other company in the industry.

Ron Myers, Polycom’s Senior Vice President of Worldwide Channels, said the companies plan to continue to develop new technologies for its clients. “We are working hard to make Polycom RealPresence video and voice collaboration widely available for people throughout the world, and we couldn’t do it without partners like IVCi,” he said.  

Bob Swing, CEO of IVCi, agreed that the relationship between his company and Polycom has been mutually valuable. “Our partnership with Polycom continues to strengthen, and we are proud to be a part of their go-to-market strategy that focuses on interoperability and investment protection for the customer, no matter the device or application,” he said.

“We will continue to pair our service offerings with Polycom’s high quality products, while delivering outstanding service and support to our customers.”

Edited by Braden Becker

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