Automate business processes and improve customer support with the implementation of self-help portals and social media monitoring. VContactCenter enables the hosted call center to create separate business process management portals, workflows and entitlement paths. Multi-channel operations are readily supported to streamline customer care responses regardless of the channel. Plus, the reporting capabilities in this application provide valuable insight into sales performance.
Measure hosted call center performance and compliance with NICE Systems, distributed through Jenne Inc. Capture, manage and process calls in branches or standalone offices with the NICE Recording eXpress. The NICE Quality eXpress enables the call center to better understand customer intent and gain insights into agent performance.
For the hosted call center that needs to take calls from anywhere in the world, Virtual PBX (News - Alert) Complete with VoIP Anywhere could be the answer. The application allows calls from any high-speed connection, while enabling smaller businesses to leverage the work-from-home agent.
While the hosted call center can benefit from a variety of solutions in the market, the eight tools listed here are a great place to start.
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