Also, Cardinal Commerce revealed CustomerConnect, a service that generates deals for customers via text message. CustomerConnect will be incorporated into the Cardinal MAX program, which takes care of mobile payments and generates mobile loyalty and gift card offerings.
In addition to making new money, some companies are keeping a tight leash on their revenue by investing in cVidya’s MoneyMap and FraudView. cVidya Networks snagged deals with two EMEA carriers, adding 30 million potential customers to its rolls for the delivery of revenue assurance and fraud prevention services.
Call center software made a substantial difference for two companies this week. The Atlantic Coast Media Group sang the praises of Nexidia Interaction Analytics for their call centers. Interaction Analytics addresses resolution rates, handle times and compliance issues within the call center. Also, nTelos credited Avaya Contact Center Solutions with helping it to resolve 97 percent of customer inquiries on the first call.
Stay tuned to the latest news in the Call Center Software community by regularly visiting TMCnet. For this week and every week, you’ll get the lowdown on the latest innovations and trends from the world of the call center from the reporters at TMCnet.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
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