TMCnet Call Center Software Week in Review

- Alert) Research named Engage121 as one of its “Cool Vendors” for CRM and Social, 2012 for its solutions that allow single-login access to multiple social media platforms, as well as industry-specific review sites. With this information, companies have a better grasp on where their brand stands with customers and how to meet customer’s service requirements.

Host Analytics added a U.K. office to meet what it called “high customer demand” as well as to support additional customer market activity with NEC (News

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