By Stefania Viscusi Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review – where you’ll find a brief rundown of all the top stories related to recording calls in the enterprise space.
The Enterprise Connect (News - Alert) show ran this week in Orlando, Fla. and included enterprise call recording solution provider CallCopy at booth #439, who was there to exhibit its cc: Discover Workforce Optimization suite for attendees.
Jeff Canter, president and CEO of CallCopy (News - Alert) said, “Our solutions are increasingly attractive to the enterprise markets because we enable improved contact center efficiencies and a better end-user experience. Our solutions enable enterprises to better understand and act on the vast amounts of business intelligence captured within their contact centers.”
Also this week, Calabrio (News - Alert) announced its enterprise call recording app was chosen for Cisco’s (News
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