Sunday, April 1, 2012

TMCnet Cloud Call Center Week in Review

By Tracey E. Schelmetic, TMCnet Contributor

It's the end of the week, and time to look back at the recent newsworthy events in the world of cloud call center services and technology.

Spanlink (News - Alert) Communications, a major provider of unified communications and customer interaction solutions, announced its partnership with Convergys Corporation to provide a comprehensive cloud-based contact center solution. The partnership will use the Cisco (News

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