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This week there was an array of breaking news in the Call Center Services space, including Presence Technology (News - Alert) introducing its Presence Webb Apps at Enterprise Connect 2012, Comcast opening a new Xfinity Customer Service Center in University Village Colorado, and CustomerContactChannels (C3 (News - Alert)) adding a new travel and hospitality client to its online platform.
Presence Technology, an international software provider of multi-channel contact center solutions, introduced its Presence Web Apps at Enterprise Connect 2012 on March 26th at the Gaylord Palms Resort in Orlando, Fla.
Presence Technology offers contact center solutions that enable contact centers to optimize resources and increase efficiency in customer interaction. The company’s contact center solutions are consistently recognized for quality and innovation, most recently receiving the Unified Communications (News - Alert) Product of the Year Award from INTERNET TELEPHONY.
John Franco, vice president of North America, said in a press release, “Presence Technology is pleased to be involved in such a renowned conference. We will have the opportunity to showcase our new and innovative products and solutions to industry leaders and trendsetters.”
In other Call Center Services news this week, national cable giant Comcast (News
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