iPhone and iPad resouces: Outbound

Showing posts with label Outbound. Show all posts

Sunday, September 23, 2012

TMCnet Outbound Call Center Week in Review

The World's Largest Communications And Technology CommunityTechnology Marketing Corporation,
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc

View the Original article

Sunday, September 16, 2012

TMCnet Outbound Call Center Week in Review

Wednesday, September 12, 2012

TMCnet Outbound Call Center Week in Review

Sunday, August 26, 2012

TMCnet's Outbound Call Center Week in Review

Sunday, August 19, 2012

TMCnet Outbound Call Center Week in Review

Monday, July 9, 2012

TMCnet Outbound Call Center Week in Review

Monday, July 2, 2012

TMCnet Outbound Call Center Week in Review

- Alert) has succeeded in the evolution of customer service technology with new and improved products for its Customer Experience Interaction Management portfolio. Business Advocate manages all voice, e-mail and Web-based interactions through a single universal queue, routing customers in real time. It considers pre-established business objectives, customer needs and business value. It also considers the skills and availability of the current agent pool. Making rapid decisions about which agent should be matched to which customer, a business advocate actively monitors all of this information.

Read more here.

BuyerZone released a report called, State of B2B Lead Generation, which details the trends and takeaways that were analyzed from a survey given to B2B lead buyers about technology, sales alignment, lead sources, marketing and more. BuyerZone is an online marketplace for business-to-business (B2B) purchases. The Massachusetts-based company is a lead generation website that connects buyers that are looking for specific products or services to vendors that can help meet their needs.

Read the full article here.

iBoostBiz, a pre-loaded online marketing and prospecting system for multilevel marketing (MLM), network marketing and direct sales companies, recently released iCallBlazer, a time-saving dialing add-on feature that allows members to reach more contacts per hour than normal phone dialing. Instead of manually dialing individual contacts, waiting for an answering machine to pick up and then leave a message, iCallBlazer handles it seamlessly in less time. iCallBlazer is activated by selecting a list of contacts to call. It still calls each contact individually, but the call action can be predetermined when the dialing session begins.

Read the full article here.

Companies that use predictive dialers can be held liable for inadvertently contacting someone on a Do Not Call (DNC) list. An Illinois court ruled recently that debt collectors that call a number assigned to a debtor that has been reassigned to another party can be in violation of the Telephone Consumer Protection Act. The act, according to a Court House News report, has not been very popular with companies using predictive dialer technology because they say the penalties are too harsh and allow for multiple class action lawsuits and unreasonable awards to the victims.

Read the full article here.

That's all for this week. See you next time!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

More on Outbound Call Centers » Please enable JavaScript to view the comments powered by Disqus. community comments powered by Disqus Free TrialView DemoFree QuoteFree Webinars
Virtual Call Center FeaturesRegister for our Community eNewsletterSign Up to receive daily news alertsCase Studies

View the Original article

Sunday, June 24, 2012

TMCnet Outbound Call Center Week in Review

Sunday, May 27, 2012

Outbound Call Center Week in Review

Monday, May 7, 2012

TMCnet Outbound Call Center Week in Review

Tuesday, May 1, 2012

TMCnet Outbound Call Center Week in Review

Saturday, April 7, 2012

TMCnet's Outbound Call Center Week in Review

View All » White PapersYankee Group's Total Cost of
Ownership StudyThe Rise of Outbound Applications
in an Economic RecessionOpportunities for CCOS Vendors
in Business Process OutsourcingView All » BriefsInbound Call Center DatasheetOutbound Call Center DatasheetBlended Call Center DatasheetView All »

View the Original article

Sunday, April 1, 2012

TMCnet Outbound Call Center Week in Review

By Rich Steeves
TMCnet Copy Editor

Each week, we at TMCnet like to take a look back at all of the news coming out of various communication and technology sectors. Right now, let’s take a moment to review the top stories of the week from the Outbound Call Center space.

First up, there is some news from across the pond. This week, the Cornwall Campaigning Action Group released a report called “Pressures on Debtors” outlining the strain faced by British citizens who owe a lot of money. The report stated that a surprising number of Britons are dealing with threatening or harassing phone calls.

“CAB Cornwall has identified the nature and specific impact of such actions and what debtors do to address this. It reports on the failure of some creditors to follow OFT guidelines. This includes the making of unreasonably frequent and oppressive telephone calls at unreasonable times of the day, threatening letters and the refusal to act with authorized third parties, such as the CAB,” said Graham Tierney, chief executive of CAB Cornwall.

For contact centers that are looking to find ways to expand their methods of customer interaction, there was some good news this week. Voice4Net has launched Contact Center HD, which is designed to help companies manage multiple points of contact. The solution covers voice, email, Web, chat, social networks and even mobile interactions. “This technology enables businesses to cater to the needs of their customers, who oftentimes are choosing any number of different media to contact businesses,” said Rick McFarland, CEO of Voice4net.

Also this week, Mindshare Technologies released Outbound Dial, an automated callback service designed to collect feedback from customers. This feedback can then be analyzed for customer service quality.

“Many call centers and service clients already use some sort of follow-up method that measures the performance of their agents, but our clients were looking for an easier, cost-effective option that would increase the quality of customer interactions,” said Jon Grover, VP of product development at Mindshare. “We developed Outbound Dial with this in mind, and have included several features that simplify the process while optimizing outcomes. And because the survey is managed by Mindshare rather than being done in-house, it really cuts down on the potential for fraudulent results.”

All in all, a pretty exciting week in the outbound call center space. Keep up on all the latest news on this topic and more at TMCnet!

Friday, March 30, 2012

SoftSyl Launches Outbound Calling Platform

By Carolyn J Dawson
TMCnet Contributor

SoftSyl Technologies has introduced an outbound calling platform called CallPunch, using the industry-compliant VoiceXML (News - Alert) technology. An assortment of call centers and other companies across the nation can now avail CallPunch, added to SoftSyl’s current portfolio.

Customers can now launch IVR campaigns in an economically viable manner at an enterprise level with CallPunch, eliminating expensive in-house infrastructure.

CallPunch is available as a cloud-based solution which offers an easily accessible online dashboard. The solution is also available with the hosted option and includes features like system management, maintenance and technical assistance. Companies can also implement CallPunch at their sites.

Various types of industries will find the CallPunch VXML dialer from SoftSyl beneficial. The CallPunch VXML dialer can either be used as an independent solution or incorporated with SoftSyl’s popular OmniUVX and AsterUVX platforms. Customers, especially in medicine, implement the CallPunch VXML dialer and receive appointment reminders, emergency notifications and voice broadcasting systems.

The major academic institutions can use the solution to collect medical research information from its study members. Schools, non-profit organizations and politicians will also find this solution useful.

Organizations can deliver actionable content to any phone by incorporating CallPunch with SoftSyl's current interactive voice response or IVR platforms, allowing interactivity with the person called. The solution also helps capture data, allowing organizations to collect payments, donations, responses and so much more.

CallPunch uses artificial intelligence through email to follow up with contacts. Organizations are also given do-not-call list compliance and privacy controls by the system, which can interoperate with other unified communications platforms like Cisco, Avaya and ShoreTel (News

View the Original article