SEOmoz Acquires Followerwonk, Enhances SEOmoz Pro Service

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Digiscribe Enhances Office Automation Service with Implementation of FileBound 6 Software

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Mnet Financial Enhances Pre-Collection System with Predictive Dialer Functionality

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QuickPlay Enhances Security Capabilities for its Multiscreen OpenVideo Platform

- Alert) Widevine certification.

Consumer demand for multiscreen TV and mobile video content continues to grow. QuickPlay’s new security enhancements address the security needs associated with this demand. The OpenVideo platform protects content across all stages involved, including collection, ingestion, transcoding, distribution and delivery.

Wayne Purboo, founder and CEO of QuickPlay, stated in a company press release "eMarketer (News - Alert) recently reported that the number of people viewing video content from mobile devices in the U.S. will reach 54.6 million in 2012.”

“As demand for multiscreen services continues to grow, TV service providers are faced with the complicated and costly challenge of trying to scale their services, while maintaining quality of service and meeting the stringent security demands of content providers,” he added. “By integrating our OpenVideo Platform with AuthenTec and Widevine (News - Alert), we enable service providers to speed their time to market with an easy integration path to some of the industry's most respected DRM solutions."

QuickPlay now uses AuthenTec’s (News - Alert) DRM Fusion Server to pair its OpenVideo platform with PlayReady. The move helps address any licensing, protection and monetization issues associated with delivering video on demand and/or live TV in a multiscreen setup.

The new integration with Google Widevine enables service providers to securely distribute content to more than 440 million IP-connected devices. Service providers will be able to implement DRM capabilities for video on demand and Live TV.

QuickPlay stated more new features are on the horizon in coming weeks for its OpenVideo platform.

Edited by Carrie Schmelkin
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Mindspeed Enhances Video, System Performance with M21544 Equalizer

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Out-of-control data centers that lack reliability and proper security often result in systemic instances of lost productivity and operational cost overruns. By proactively enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services that more effectively meet organizational requirements.


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Global Connect Enhances Predictive Dialer Solution with Agent Call Transfer

By Rajani Baburajan, TMCnet Contributor

Global Connect (News - Alert), a provider of a cloud-based predictive dialer and various communications solutions, has just unveiled several new capabilities powered by its GC1 Peak Dialer.

The dialer is hosted in the cloud and features both predictive dialer functionality and automated voice messaging options. The solution now boasts new features which include Call Transfer, One-Click Leave a Message Button, and a Redesigned Agent User Interface/Screen Pop.

The Call Transfer feature allows agents to transfer calls, seek available agents, make a one-click transfer with call introduction, bridge the agents, and transfer agents to available supervisors or to an outside party. The new features in this robust predictive dialer ensure that calls are transferred correctly and answered efficiently.

With the One-Click Leave Message Button, the predictive dialer enables agents to quickly leave the correct message with the right voice. Upon pressing the “leave message” button, GC1 Peak Dialer leaves the correct message and marks the account, freeing the agent to take another call.

To utilize a more graphical interface with single-click commands, the user interface has been completely revamped making the navigation much more seamless with the objective of maximizing the agent's experience and improving his/her efficiency.

Powering other robust features such as multiple dialer modes ranging from predictive to preview to manual dialing; as well as call blending; and a state and federal call compliance module; this dialer can help easily streamline operations in any call center around the globe.

"Global Connect's consistent focus on delivering best-in-class products, outstanding customer care, and a return on investment has allowed the company to remain a top innovator in dialing and communication services for over a decade," said Darrin Bird, chief operating officer of Global Connect, in a statement. "Global Connect has spent each and every day focusing on these pillars of excellence to benefit our clients."

Edited by Jamie Epstein


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