T-Mobile Call Center 'Consolidation' Has Laid-off Agents Crying Foul

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Contact Center Outsourcing Phenomenon - Filipino Agents Flee for Greener Pastures

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VPI Takes Hosted IVR to the Next Level with Virtual Agents

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New Type of Call Center Outsourcing Agents Coming from India

Call Center Outsourcing Provider Expands WorkforceAlpine Access, a call center outsourcing provider, has recently kicked off a hiring spree where the company is looking to employ over 150 Canadian-based individuals for work-at-home positions in the next 30 days.

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