TMCnet Call Center Software Week in Review

- Alert) Incorporated’s workforce management solutions have been selected by Genpact (News - Alert), a major player in business process and technology management, to effectively run time and absence management processes for many of its employees in multiple countries. Officials with Kronos said that the company’s workforce management solutions support Genpact’s rapid growth globally by helping to control labor costs, minimize compliance risk, and improve workforce productivity.

In an effort to expand its footprint, ClickDesk, a provider of highly popular live chat and live help software services, announced its partnership with MailChimp and Capsule CRM – two key players in their respective markets. Under the partnership, ClickDesk will integrate with MailChimp and Capsule CRM. For the first time in the industry, Sunnyvale’s ClickDesk introduced social communications, voice support and help desk features into a live chat service, and today, within a year of its introduction, its user base exceeds well over 25,000.

In an effort to enjoy a competitive edge in a highly competitive annuity market place, Athene Annuity & Life Assurance has implemented iPipeline CRM as its sales channel management platform. iPipeline’s robust suite of sales distribution software are used by the companies in insurance and financial services markets. iPipeline's channel solutions for carriers, distributors, and producers have been designed to automate activities for CRM, forms distribution and processing, quotes and illustrations, in Good Order e-Applications, agency management, data services, policy delivery and related services, enabling the insurance industry to market, sell, and process faster.

That's all the call center software news for this week. Have a great weekend!

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