TMCnet Call Center Outsourcing Week in Review

- Alert) Witness Actionable Solutions. Telvista, a provider of creative, high-quality client care solutions, is raising its investment in Verint to further support that mission. This investment has allowed Verint to improve quality scores, staff performance and customer satisfaction.

OKI (News - Alert) has recently released its EXaaS Centralized Call Reception Service for financial institutions operating in Japan. Provided as a cloud service, the newly announced EXaaS Centralized Call Reception Service reduces call-handling burdens at specific sites by offloading calls to a call center.

That's the update for this week in the world of call center outsourcing. See you next Friday!

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