Implementing the correct call center hiring strategy is key to driving revenue streams, improving productivity and running a center in much more efficient manner. FurstPerson, a major provider in this space knows exactly what it takes to recruit the correct employees that will help contact centers continue to excel for a long period of time.
In conjunction with the call center hiring provider, in the past few weeks TMCnet has closely analyzed different ways in which to kick off this process, with the latest piece in this series devoted to streamlining common recruiting processes. Moving upwards and onwards, today we will highlight how to transition the recruiting process to an online environment.
In order to enable organizations to find the most qualified employees in the shortest period of time, Web-based tools must be leveraged that allow for the filling of positions to be extremely cost-effective. When placing job openings on a company’s website, there is additional charge as there typically would be when posting in a newspaper for example.
Knowing what qualities a successful employee must possess to successfully fill the role you are looking for can also help to cut down the time it takes to weed out unworthy applicants. In addition, continuously updating job descriptions will assist upper management in being able to better picture whom can hold what responsibilities.
When placing job applications on the Internet, candidates have the ability to complete these documents on their own time schedule, leading to better results overall.
According to the company, organizations can improve applicant volume by 1.5 to 2.5 by moving the process online. The online process will also help to weed out what FurstPerson calls “window shoppers” or people who start the applicant process but don’t follow through until the end.
It is crucial that a hiring solution will help to enhance performance across all divisions within the company and over the years the company has helped multiple clients reduce zero to 90-day turnover by 10 to 70 percent. Additionally, clients have seen their performance improvement rise from five to 30 percent for new hires, and elevated new hire training graduation rates.
Edited by Amanda Ciccatelli
View More Call Center Hiring Channel Stories Call Center Hiring Resources About FurstPerson Solutions Tools News and Events Research and Insight Case Studies 10.05.2010 Hiring for Retail Representatives Learn how one retail organization implemented FurstPerson's Retail Hiring Solution, the steps in the process, and the results this organization realized.
White Papers 02.27.2012 Maximize Quality of Hire Through Your Recruiting Process Talent acquisition is a key priority for human resource executives. Pre-employment assessment tools enable hiring leaders to evaluate job candidates to determine how they potentially fit a hiring profile for specific jobs. Being able to hire individuals that meet or exceed these profiles enables the organization to improve quality of hire. 12.13.2010 Do Age Differences Among Agents Impact a Customer's Experience? Many call center insiders believe that an agent's generation affects longevity and the quality of the customers' experience. FurstPerson conducted research to examine whether generational group membership is related to tenure and/or the customers' experience.
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